Digital Onboarding Manager

WSH is the parent company for leading brands operating in the catering and hospitality sectors. Our brands operate in diverse sectors, including:

• Public spaces – such as the Science Museum, St Pancras Champagne bar and Dublin Zoo
• Work spaces – from power stations to investment banks
• Education – primary schools, secondary schools, colleges and universities

A central support office provides financial, HR, IT, Supply Chain and other administrative services to the group companies each of whom retains its own personality and who operate across a number of catering and hospitality markets.

Recent acquisitions provide the group with new opportunities and include prestigious locations such as Musee Du Louvre in Paris and partnerships with established chefs such as Claus Meyers in Denmark.

Reporting to the Digital and Innovation Lead, the Digital Onboarding Manager’s role is to support the design, delivery and implementation of digital products across the business.

This role is ideal for someone who is early into their digital management career path, highly organized, creative, curious, and eager to learn.

You’ll work closely with senior team members, the wider technology team, and stakeholders to assist in planning, coordinating, and communicating project progress and key deliverables. You’ll also gain experience in digital product development, remote collaboration, and modern project management practices. Working with the Digital Product Manager & Digital Products Administrator to deliver digital solutions across all brands within the WSH group.

Objectives of this role:

• Support the development, organization, and improvement of digital apps, customer-facing technology, platforms and tools used across the business.
• Assistin gathering requirements, defining project tasks, and maintaining project timelines under guidance from senior team members.
• Responsible for driving the development and implementation of innovative digital solutions that enhance client engagements and optimize app solutions
• Createimpactful content, user friendly digital experiences that support hospitality and catering across multiple channels.
• Helpcoordinate remote teams and external partners to ensure work remains on track.
• Monitor project updates, risks, and progress, escalating issues when needed.
• Build strong working relationships with stakeholders through clear and proactive communication.
• Contribute to a culture of continuous improvement of app development and digital innovation.

Key Accountabilities include:

• Support the planning and execution of digital projects from initiation instruction to delivery.
• Maintain project documentation, schedules, and task lists using digital tools.
• Customer success management and successful onboarding of applications into business areas and locations.
• Assist in tracking project progress and preparing reports for senior stakeholders.
• Create digital experiences which align with business standards and client objectives
• Collaborate with remote colleagues using communication and project management platforms.
• Participate in meetings, take notes, and follow up on action items.
• Support testing, feedback gathering, and user experience improvements for digital platforms.
• Lead interactive conversations, coaching sessions, workshops & peer-led discussions that help users apply technology in their day-to-day operations.
• Work closely with stakeholders to gather requirements & prioritize initiatives
• Act as trusted advisor across business, building strong relationships & tailoring adoption approaches with different teams
• Monitor adoption metrics and use insights to identify opportunities for continuous improvement and success management
• Create solutions and messaging to customer needs with supporting resources
• Serve as the bridge between restaurant partners and internal operational team to ensure their digital storefront looks world-class
• Handle administrative tasks with precision, ensuring our end users are comfortable with our processes & systems

What we want from you:

• 2 years+ experience in customer onboarding, customer success,implementation or project-based roles
• Strong organizational skills with the ability to…