Principal ServiceNow Solution Architect

Overview

As a Principal Solution Architect in our Colsulting & Solutioning practice, you will be the technical face of our firm for Tier 1 and Tier 2 clients. You will lead the "Pre-Sales to Delivery" lifecycle, ensuring that our Service Now solutions are not only technically sound but also drive measurable business value for our customers. You will bridge the gap between executive stakeholders and our delivery teams, turning complex visions into reality.

Strategic Consulting & Advisory

• Act as a Trusted Advisor to client CIOs and IT Directors, guiding them through Digital Transformation journeys on the Service Now platform.

• Lead Architectural Discovery Workshops to capture complex business requirements and define the target state architecture.

• Conduct "Configuration vs. Customization" assessments to help clients maximize their ROI while minimizing technical debt.

Solution Design & Pre-Sales Support

• Collaborate with sales teams to architect bespoke solution offerings, including proprietary accelerators and industry-specific toolkits (e.g., Telecom GTM Tech Co toolkits).

• Define the technical scope for Statements of Work (SOWs), ensuring clear deliverables and realistic timelines for large-scale migrations and implementations.

• Present technical demonstrations and "Art of the Possible" sessions to prospective clients.

Delivery Oversight & Governance

• Provide high-level technical oversight for Large-Scale Migrations (e.g., legacy BMC Remedy to Service Now), ensuring architectural integrity is maintained throughout the project.

• Establish Instance Governance frameworks for clients, including standards for update set migrations, environment cloning, and API custom integrations.

• Serve as the final escalation point for technical design decisions across the CSM, TSM, ITOM, TNI, ITSM, SPM and HRSD domains.

• Platform Mastery: Extensive experience across the comprehensive Service Now suite, with deep specialization in TSM, CSM, ITOM, and SPM.

• Integration & Customization: Proven ability to architect integrations using TM Forum Open APIs and proprietary network accelerators for industry-specific needs.

• Engineering Leadership: Experience leading the architecture of custom platform applications and bespoke products.

• Top-Tier Credentials:Certified Technical Architect (CTA) is required. CMA Cohort membership is highly preferred.

• Specialized
  
  Certifications:
  
  
  CIS (Certified Implementation Specialist) across multiple domains: CSM, ITOM, ITSM, HR, and CAD.

• Consulting Background: Minimum 10+ years of experience in a customer-facing consulting or service integration role, specifically within the "Connectedness" or Telecommunications sectors.

• Communication: Exceptional ability to explain complex technical concepts to non-technical executive stakeholders.

• Adaptability: Comfortable moving between high-level strategy and deep-dive technical troubleshooting.

• Influence: Ability to lead and mentor delivery teams while managing client expectations under pressure.