Oracle HCM​/Finance Support Analyst

We are looking for experienced Oracle Support Analysts with a strong background across Oracle Cloud and Oracle E-Business Suite (EBS) environments to support and maintain critical enterprise systems across Finance, HCM and Payroll functions.

These roles suit functional analysts who understand Oracle systems inside out and are comfortable supporting users, maintaining configurations, troubleshooting issues and helping ensure the smooth day-to-day running of the Oracle environment.

The successful candidates will have broad Oracle module knowledge across either Finance, HCM or Payroll, alongside solid systems support experience and the ability to work closely with users, technical teams and third-party partners.

Key Responsibilities

• Provide day-to-day support across Oracle Cloud and EBS applications
• Support users with system issues, troubleshooting and query resolution
• Create and maintain user accounts, responsibilities, access and security profiles
• Carry out system configuration, set-ups and ongoing maintenance activities
• Support functional changes, enhancements and system improvements
• Assist with testing, patching, upgrades and release activities
• Monitor system performance and investigate support issues
• Work closely with business users to understand requirements and provide functional guidance
• Support integrations, data validation and data quality activities
• Write and run basic SQL queries for investigation and support purposes
• Maintain system documentation and support processes
• Liaise with technical teams, vendors and support partners where required

Required Experience

• Strong experience supporting Oracle Cloud and Oracle E-Business Suite (EBS)
• Broad functional knowledge across Oracle Financials, HCM and/or Payroll modules
• Experience with in an Oracle Application Support, Functional Analyst or ERP Support role
• Strong understanding of Oracle system navigation, configuration and user support
• Experience managing user access, responsibilities and security set-up
• Ability to troubleshoot functional and systems issues across Oracle environments
• Good understanding of Oracle support processes and system maintenance
• Basic to intermediate SQL knowledge for support and investigation activities
• Strong stakeholder and end-user communication skills
• Experience working within complex enterprise environments