Digital Telecommunications Manager

Job title:

Digital Telecommunications Manager
Division:
Digital

Location:

Hybrid - Clearwater Court - RG1 8DB

Contract type:
Permanent
Salary:
Competitive salary between £62,000 and £93,000 per annum, depending on experience.
Job grade: C
Closing date: 02/06/2026

As a Digital Telecommunications Manager, you will play a key role within Thames Water’s Digital and Technology function, leading the organisation’s approach to reliable, resilient, and future‑ready telecommunications services across a complex operational estate. Working closely with suppliers, operational teams, programme delivery, architecture, and business stakeholders, you will ensure telecom services are secure, performant, and aligned to both operational and strategic objectives.

This role contributes to Thames Water’s operational resilience by ensuring critical communication systems remain available 24/7, supporting customer operations, field services, contact centres, operational sites, and digital platforms. You will collaborate across the business to drive service excellence, optimise supplier performance, manage operational risks, and support the transformation of Thames Water’s telecoms landscape.

• Lead the delivery and operational management of Thames Water’s digital telecommunications services across cloud and on‑premise platforms.
• Manage supplier relationships and telecom service contracts, ensuring delivery against agreed SLAs, KPIs, and operational expectations.
• Act as the primary escalation point for telecom faults, incidents, problems, and operational service risks.
• Ensure telecom services are reliable, resilient, secure, and optimised to support business and operational requirements.
• Support service introduction and transition activities through effective change management and governance processes.
• Drive continual service improvement across telecom services, improving service quality, customer experience, and operational performance.
• Develop and maintain strong relationships with key business, operational, and technical stakeholders.
• Lead service governance activities, including weekly and monthly operational reviews, reporting, and supplier performance management.
• Manage telecom service requests, ensuring all requests, incidents, and faults are resolved within agreed service levels.
• Review and approve root cause analysis reports and corrective action plans for operational incidents.
• Ensure compliance with IT service management processes including Change Management, Capacity Management, and Availability Management.
• Manage telecom operational budgets, ensuring cost control, forecasting, accruals, and financial reporting activities are completed accurately.
• Support commercial and contractual governance activities to ensure quality, compliance, and value from telecom suppliers.
• Collaborate with digital, operational, and transformation teams to support the integration of new telecom technologies and services.
• Define and support the telecom technology roadmap, including Cellular, NB‑IoT, CAT1, Red Cap, 4G, 5G, 6G, eSIM, Satellite, and LoRaWAN technologies.
• Support the safe and sustainable integration of telecom services into Thames Water’s core technology environments.
• Identify, manage, and mitigate operational and service risks across the telecoms estate.
• Provide regular operational, financial, and service performance reporting to senior leadership teams.
• Drive continuous improvement in telecom service delivery processes, governance, and supplier management practices.
• Ensure health, safety, and wellbeing remain the highest priority across all service and operational activities.

36 hours Monday to Friday.

• Extensive experience managing telecom service delivery within large or complex enterprise environments.
• Strong experience managing telecom suppliers, operational contracts, and service governance activities.
• Experience managing telecom operational support, incidents, problems, and service improvements.
• Strong stakeholder management skills with the ability to engage technical, operational, and business teams effectively.
• Excellent communication…