ZenGuide Services Representative

About Us

Proofpoint is a global leader in human‑ and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is to safeguard the digital world and empower people to work securely and confidently.

Join us in our pursuit to defend data and protect people.

• At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values
• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem‑solving
• Exceptional in execution and impact

As the Zen Guide Premium Services Representative, this role involves working directly with and supporting our customers in all markets. The Premium Services (PS) Rep will guide PS customers as they plan and implement their Cyber Security Training and Awareness programs.

• Work with customers to plan their annual Security Training and Assessment program.
• Develop implementation and communication strategies.
• Create and launch training assignments, assessment campaigns, and status reports.
• Resolve low‑level technical issues related to Zen Guide Security software.
• Follow approved escalation processes for other software concerns.
• Manage a load of PS accounts and keep updated statuses for each customer in our CRM system.
• Provide detailed updates for customer interactions and planning sessions.

• Bachelor’s degree or an equivalent combination of education and work experience.
• Excellent written and oral communication skills, with a solid understanding of SaaS.
• Strong interpersonal and customer management skills.
• Demonstrated ability to develop technical skills (experience with HTML, Salesforce, Splunk, Microsoft Excel, and Smartsheet is a plus).
• Excellent time management skills.
• Adaptive skills, learns quickly, asks questions, and solves and resolves independently.
• High energy, confidence, and enthusiastic attitude.

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us.

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days Always on recognition for your contributions
• Global collaboration and networking opportunities

Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to

Interested? Submit your application along with any supporting information – we can’t wait to hear from you!