Application Support Engineer

Job Description

We are looking for a motivated Application Support Engineer to join our technical team providing application support to a major client. You will work as a front‑line technical engineer responsible for resolving software issues, monitoring performance, and performing root‑cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery.

Hybrid — Reading area (3‑4 days on site per week).

Full‑time, Permanent.

High‑level clearance required. Candidates must be UK National / British passport holder, single nationality, and have resided in the UK for a minimum of 10 years.

Hybrid — up to 3‑4 days on site per week. Rotating shifts: 7 am–3 pm / 9:30 am–5:30 pm. Potential for out‑of‑hours on‑call support.

• Perform early morning health checks to ensure applications are operational before users log in.
• Monitor, diagnose, and resolve technical issues related to Windows desktop and server‑based applications.
• Manage incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA.
• Assist in the deployment of software patches, upgrades, and configuration changes across Production and Non‑Production environments.
• Track application health using performance management tools, log files, and automated alerts.
• Investigate Windows Event Viewer and application logs to identify root causes of errors.
• Create and update knowledge base articles and “how‑to” guides for common fixes.
• Collaborate with application engineers and liaise with the client regularly.
• Identify and implement continual service improvement activities.

• 2–5 years of experience in application support, systems administration, or IT service desk.
• Strong analytical and problem‑solving abilities.
• Excellent communication skills and ability to work in a team‑oriented environment.
• Windows‑based application support experience.

• Strong proficiency in SQL Server 2016+.
• Active Directory experience.
• Service Now or related ITSM tool knowledge.
• Dynatrace or other monitoring tools.
• Understanding of cloud platforms and basic programming integrations.
• ITIL V4 Foundation Certification.
• Microsoft certifications (e.g., Azure Fundamentals/Administrator).
• Vendor‑specific CRM/ERP certifications.

• 25 days holiday (with options to increase).
• Comprehensive Flex benefits scheme.
• Pension.
• Life Insurance.
• Health Insurance.
• Travel Insurance.
• Investment in your development.
• Store vouchers and discounts.
• Flexible benefits tailored to you.