Computing and Software Support Specialist

Your role

ECMWF is opening an exciting new position for a Computing and Software Support Specialist (A2) in the User Services Section in the Forecast and Services Department of ECMWF.

The Computing and Software Support Team provides technical advice and support to all users of ECMWF software and computing, including Member and Co‑operating States, ECMWF and public users. As part of a team of ten staff, you will provide day‑to‑day 2nd‑line support to users and work on continuous improvements of our services, processes and documentation.

With a growing user community and constant technological evolution, we are looking for a dedicated individual with a genuine interest in helping others make the most of ECMWF’s software and platforms. Open data, cloud services (e.g.(Use the "Apply for this Job" box below).), GPU resources and machine learning developments have brought an increased number of data users and diverse applications resulting in the need for outstanding support processes.

We are looking for a highly organised individual, with a keen interest in latest technological developments, who enjoys managing competing priorities and a variety of tasks. You will be expected to exercise sound technical judgement in prioritising, escalating and resolving user issues, working independently while contributing to team and section objectives.

In this role you will have a direct impact on our user community by solving technical issues and shaping our client services and technologies. Excellent communication and collaboration skills are equally important in this role.

The European Centre for Medium‑Range Weather Forecasts (ECMWF) is a world leader in Numerical Weather Predictions providing high‑quality data for weather forecasts and environmental monitoring. As an intergovernmental organisation we collaborate internationally to serve our members and the wider community with global weather predictions, data and training activities that are critical to contribute to safe and thriving societies.

The success of our activities depends on the funding and partnerships of our 35 Member and Co‑operating States who provide the support and direction of our work. Our talented staff together with the international scientific community, and our powerful supercomputing capabilities, are the core of a 24/7 research and operational centre with a focus on medium and long‑range predictions. We also hold one of the largest meteorological data archives in the world.

Our vision
:
World‑leading monitoring and predictions of the Earth system enabled by cutting‑edge physical, computational and data science, resulting from a close collaboration between ECMWF and the members of the European Meteorological Infrastructure, will contribute to a safe and thriving society

Our mission
:
Deliver global numerical weather predictions focusing on the medium‑range and monitoring of the Earth system to and with our Member States

In addition, ECMWF has established a strong partnership with the European Union and has been entrusted with the implementation and operation of the Destination Earth initiative and the Climate Change and Atmosphere Monitoring Services of the Copernicus Programme, as well as being a contributor to the Copernicus Emergency Management Service. Other areas of work include High Performance Computing and the development of digital tools that enable ECMWF to extend provision of data and products covering weather, climate, air quality, fire and flood prediction and monitoring.

ECMWF is a multi‑site organisation, with its headquarters in Reading, UK, a data centre in Bologna, Italy, and a large presence in Bonn, Germany as a central location for our EU‑related activities. ECMWF is internationally recognised as the voice of expertise in numerical weather predictions for forecasts and climate science.

www.ecmwf.int
About Copernicus .eu
About Destination Earth .int

• Provide high‑quality support to internal and external users, developing and maintaining strong working relationships with counterparts in Member and Co‑operating States, with a deep understanding of their operational activities,…