TCX Lifecycle Manager

Summary

Location:

London, Reading
Job Family:
Commercial
Job Type: Full Time
Posted Date: 24-Apr-2026
Reference #: 73272

The TCX Lifecycle Manager – In-Life is accountable for improving how customers experience managing their account, resolving issues, and getting support. This role focuses on reducing friction, increasing clarity, and building trust across key in-life moments — particularly when things go wrong. The aim is to ensure customers feel informed, in control, and supported throughout their journey.

Virgin Media O2 is an equal opportunities employer, and we are working hard to remove bias and barriers for our people and candidates.

• Delivery of cross-functional customer experience, life cycle or product- led change.
• Working within product and digital delivery environments.
• Turning customer and performance insight into executed outcomes.
• Using data and metrics to shape prioritisation and decision making.
• Operating effectively within complex, matrix organisations.

• Strong lifecycle and customer journey thinking.
• Confident using data to diagnose issues and tell a clear performance story.
• Highly organised with strong prioritisation and delivery discipline.
• Comfortable working with ambiguity and evolving problem spaces.
• Effective stakeholder management across senior and multidisciplinary teams.
• Clear, concise communication and documentation skills.

Our reward package includes a comprehensive benefits bundle designed to support you and your loved ones, with flexible options to suit your lifestyle.