Data Migration Lead

Responsibilities

• Define and own the overall data migration strategy, scope, and detailed migration plan for the TPSM implementation.
• Identify all in-scope data objects, legacy systems, data sources, dependencies, and sequencing.
• Define data quality standards, migration principles, mapping templates, and acceptance criteria.
• Plan migration waves, mock cycles, and production cutover activities in alignment with programme milestones.
• Lead data mapping workshops with business SMEs and technical teams.
• Define and document source-to-target mappings aligned with the Service Now TPSM data model.
• Translate business and functional requirements into practical transformation and validation rules.
• Ensure alignment with integrations, configuration, and overall Service Now platform architecture.
• Oversee extraction of data from legacy systems, databases, and spreadsheets.
• Manage development and execution of ETL processes using Service Now Import Sets, Transform Maps, MID Server, APIs, or external tools.
• Coordinate and manage load cycles across development, SIT, UAT, pre-production, and production environments.
• Control versioning, re-loads, and data refresh activities.
• Lead data profiling, cleansing, and enrichment activities to ensure data completeness, accuracy, and consistency.
• Manage validation cycles with business stakeholders and SMEs.
• Own reconciliation processes, error handling, issue resolution, and data sign-off.
• Maintain full traceability and audit documentation.
• Support SIT and UAT cycles, ensuring data readiness for each test phase.
• Plan and execute final cutover migrations, including freeze periods, delta loads, and rollback planning.
• Lead final production loads and post-load validation.
• Support hypercare and stabilization ensuring data integrity post go-live.

• ETL
• Support
• ITSM
• SQL
• Service Now

We are URGENTLY seeking an experienced Data Migration Lead responsible for defining, planning, and delivering all data migration activities for a large-scale Service Now TPSM transformation programme. In this role, you will ensure data is accurately extracted, transformed, validated, and loaded into Service Now, supporting a successful go-live for our clients first OpCo. You will lead the end-to-end data migration workstream, collaborating closely with business stakeholders, technical teams, Service Now architects, testing teams, and system integrators.

• Strong experience leading data migration in enterprise IT transformation programmes where Service Now is the main platform.
• Hands‑on experience with Service Now as target platform (TPSM / ITSM preferred).
• Excellent knowledge of Import Sets, Transform Maps, and Service Now data models.
• Strong ETL, SQL, data quality, and reconciliation experience.
• Proven experience delivering migrations through multiple test cycles and cutover.
• Strong stakeholder and project coordination skills.
• Background in Service Now transformation in complex environments.
• Multi‑system and phased migration experience.
• Telecoms or service provider experience is a plus.