CSDM Service Analyst

Harvey Nash are now inviting candidates to apply for the role of CSDM Service Analyst.

• Initial 6 months contract
• Inside of IR35, £417 - £525 a day
• Service Management Transformation

Support the implementation and adoption of our clients Common Service Data Model (CSDM) and improve the quality, completeness, and consistency of service information held in the CMDB.

• Service Data Quality & Remediation
• Data Health Reporting & Insights
• Stakeholder Engagement & Data Stewardship
• Proven experience in CMDB and service data management, including service modelling, relationship mapping, and data governance practices.
• Working knowledge of CSDM concepts and how service data underpins ITSM processes and operational reporting.
• Experience working with Service Owners, service desks, and technical teams to improve service selection, categorisation, and data quality at source.
• Strong data quality and analysis capability, including defining rules, running checks, investigating defects, and coordinating remediation with accountable teams.
• Hands‑on experience with ITSM tooling (e.g., Service Now CMDB and Service Portfolio) including reporting/dashboards, data imports, and lifecycle workflows.
• Strong stakeholder management and communication skills, able to explain data issues, influence data stewardship, and drive adoption of standards across diverse teams and suppliers.
• Experience producing data health MI (KPIs, quality scores, exception reporting) and turning insight into prioritised improvement actions.
• Methodical, detail-focused, and comfortable working to deadlines where service data accuracy directly impacts operational outcomes and stakeholder confidence.