3rd Line Server Side Support Analyst

Quadriga is a leading international provider of guest technology managed services that enhances engagement, generates additional revenue, and fuels value for hotels through a continued focus on the global customer experience. Quadriga is part of the Exceptional Innovation (EI) family of companies and affiliates which benefits from the technology innovation driven by EI. The Group is constantly at the forefront of hospitality guest technology with its IQx platform and suite of integrated solutions for hoteliers.

Servers and Infrastructure:

Plan and oversee server installations, performance and configuration.

Responsible for reviewing and the recommendation of hardware and software package installations for server, and desktop / laptop clients.

Perform and oversee continuous system uptime and health checks.

Responsible for the review, installation and maintenance of security patching for all Microsoft systems across the estate.

Responsible for maintaining the companies DNS & WINS entries.

Ensure that all servers and associated stored data is secure and that regular / daily backups are scheduled and completed in line with the industries best practice. Ensure all data can be restored.

Configuration and maintenance of Hybrid and cloud services.

Applications:

Administration of key applications (cloud based, on-premise or hosted) including anti-spam/antivirus to reduce risks of infection or security breaches.

Administration and maintenance of Microsoft Active Directory and Group Policy.

Provide 3rd level expertise for problem solving.

Documentation:

Provide and maintain documentation to support the company’s infrastructure, servers, applications including problem solving tasks and techniques.

Information technology:

Maintain confidentiality and adherence of the Data Protection Act 1998.

Ensure that external and internal IT procedures and policies are met.

General:

Assist team with development of skill sets, knowledge transfer and mentoring.

Provide “first/second line” cover in cases of staff holidays and sickness.

Assist with evaluating and supporting other departments or end user needs.

Personal interaction is required as therefor on site attendance is required.

Understand and be involved in the planning and execution of disaster recovery processes.

Minimum of 5 years’ experience in a high level technical support position.

A good working knowledge of WAN / LAN topologies and architectures.

Experience and knowledge of both physical and virtualized server environments.

Skilled in server hardware, configuration and trouble shooting.

Fundamental knowledge of IP phone telephony.

An energetic, positive and professional attitude with attention to detail.

Strong customer service and problem solving skills.

Willing to travel across EMEA and Americas.