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Job Description & How to Apply Below
This is a hands-on leadership role, providing day-to-day oversight across Infrastructure, Networks and End User Computing services while driving service excellence, operational improvements and technical delivery.
Working within a collaborative and supportive team, you'll play a key role in ensuring critical services remain secure, resilient and aligned to business needs. You'll be responsible for service performance, risk management, continuous improvement initiatives and supporting the successful transition of new technologies into operational support.
Key Responsibilities
* Oversee Infrastructure, Network and End User Computing services
* Drive service performance across Incident, Request and Problem Management processes
* Manage operational risks, controls and compliance activities
* Identify and implement service improvements and efficiencies
* Support technical teams through coaching, development and mentoring
* Coordinate planning activities and contribute to Agile delivery practices
* Ensure successful transition of projects and new technologies into BAU support
* Work closely with technical and business stakeholders to improve service outcomes
Key Skills & Experience
* Strong background supporting enterprise infrastructure environments
* Experience across networking, infrastructure and end-user technologies
* Knowledge of cloud platforms including Azure, AWS and Microsoft 365
* Experience working within ITSM frameworks and service delivery environments
* Familiarity with Service Now and Atlassian tools such as Jira and Confluence
* Understanding of security and compliance standards including ISO
27001 and Cyber Essentials
* Ability to lead technical teams and drive continuous improvement initiatives
* Strong stakeholder engagement and communication skills
This role offers the opportunity to influence technology services, lead improvement initiatives and work within a flexible, collaborative environment where professional development is actively encouraged.
Candidates must have the right to work in the UK
Position Requirements
10+ Years
work experience
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