User Services Specialist

Your role

ECMWF is looking to recruit a User Services Specialist (A2) in the Data Support Team in the User Services Section of the Forecasts and Services Department. This is more than a traditional user support role. You will work closely with a wide range of users, scientists, software engineers, product owners and external contractors to understand needs, investigate complex problems and help improve the services that our users rely upon every day.

The Data Support Team plays a central role in supporting users of the Copernicus Climate Change Service (C3S) and Copernicus Atmosphere Monitoring Service (CAMS). Through the Climate Data Store (CDS) and Atmosphere Data Store (ADS), these services provide open access to atmospheric, climate and environmental datasets used by hundreds of thousands of researchers, public authorities, commercial organisations and policymakers worldwide. The team also supports users of ECMWF real-time forecast and archive data services.

CAMS and C3S provide free and open access to atmospheric and climate data. Users access these datasets through the CDS and the ADS using APIs, web interfaces and a growing range of applications that help them explore, analyse and make use of the data. ECMWF also provides real-time forecast and archive data services to its Member States as well as to commercial and research users.

The Data Support Team assists users with data access, technical enquiries, troubleshooting and guidance on the effective use of ECMWF, CAMS and C3S services. Users are supported through a range of channels including chatbots, knowledge bases, user forum and ticketing system. The role requires a strong understanding of user requirements and the data services offered through CAMS, C3S and ECMWF. A significant part of the role involves supporting users directly.

This includes analysing queries, understanding what users are trying to achieve, troubleshooting issues and providing advice and solutions in a timely and professional manner. Some queries can be resolved directly, while more complex issues require collaboration with scientists, software engineers and other experts to identify root causes and develop effective solutions.

Beyond responding to user queries, you will contribute to the evolution of user support platforms, documentation, forums, knowledge bases and AI‑assisted support capabilities, as well as the introduction of new services and features. The role is particularly suited to someone who enjoys helping users, solving technical problems and working collaboratively to improve systems, processes and services. It requires initiative, curiosity and a hands‑on approach, combining excellent communication skills with an eagerness to investigate issues in depth and help implement practical solutions.

The European Centre for Medium-Range Weather Forecasts (ECMWF) is a world leader in Numerical Weather Predictions providing high-quality data for weather forecasts and environmental monitoring. As an intergovernmental organisation, we collaborate internationally to serve our members and the wider community with global weather predictions, data and training activities that are critical to contribute to safe and thriving societies.

The success of our activities depends on the funding and partnerships of the 35 Member and Co‑operating States who provide the support and direction of our work. Our talented staff together with the international scientific community, and our powerful super‑computing capabilities, are the core of a 24/7 research and operational centre with a focus on medium and long‑range predictions. We also hold one of the largest meteorological data archives in the world.

ECMWF has also developed a strong partnership with the European Union and has been entrusted with the implementation and operation of the Destination Earth Initiative
, the Climate Change and Atmosphere Monitoring Services (CAMS) and the Clima Change Service (C3S) of the Copernicus Programme as well as the Strengthening Early Earning in Africa (SEWA) Programme. Other areas of work include High Performance Computing and the development of digital tools that enable ECMWF to…