Cyber Security Service Delivery Manager

International Cyber Security Service Delivery Manager (SDM)

Location: Reading / Leeds (with international travel as required)

Security Clearance: SC Eligible

Employment Type: Permanent

Lead a Mission-Critical International Cyber Security Programme

Mastek is seeking an experienced International Cyber Security Service Delivery Manager (SDM) to lead the operational delivery of a high-profile cyber security resilience programme for a UK Central Government client.

This is a unique opportunity to shape the service from mobilisation, establish governance frameworks, manage senior client relationships, and lead a multidisciplinary team delivering cyber resilience services across multiple international jurisdictions.

• Act as the primary operational point of contact for the client
• Lead day-to-day delivery of cyber security services across multiple Service Orders
• Ensure achievement of contractual SLAs and proactively mitigate service credit risks
• Build and run governance, reporting, risk management and service review frameworks
• Manage resource deployment, mobilisation and rapid replacement requirements
• Lead client engagement, escalations, change control and commercial discussions
• Oversee fixed-price service delivery, resource planning and utilisation
• Support international teams while ensuring duty of care, health and safety compliance
• Collaborate with account leadership and resourcing teams to maintain a resilient cyber talent pool

• Proven experience as a Service Delivery Manager, Account Manager, Programme Manager, or Delivery Manager
• Strong background managing SLA-driven managed services contracts
• Experience handling service credits, governance reporting, change control and commercial delivery
• Strong stakeholder management skills with confidence interacting at senior leadership level
• Experience managing multidisciplinary teams, contractors and partner resources
• Solid understanding of cyber security and cyber resilience services
• Experience working within government, regulated or international environments
• Excellent communication, reporting and leadership skills

• ITIL Foundation or higher
• PRINCE2, PMP, APM, MSP or Agile certifications
• Security+, CISMP or equivalent cyber qualification
• Commercial/Contract Management certifications (IACCM/WCC beneficial)

• Professional training and certifications
• Career progression into Cyber Programme Leadership, Service Management and Account Leadership
• Exposure to complex international cyber security engagements
• Opportunities within our Secure Government Services practice