Project Manager L1

Overview

Provide senior project leadership and governance oversight for the Service Now CSDM-aligned re-platforming program in an onshore and stakeholder-facing delivery context.

Own the program-level coordination of discovery, design approvals, milestone readiness, cutover planning, hypercare oversight, and final transition to BAU.

Act as the primary escalation and governance interface for customer-side stakeholders and Wipro leadership on issues affecting scope, timeline, dependencies, or acceptance readiness.

Operate with stronger emphasis on program control, stakeholder confidence, and commercially aware oversight rather than only execution tracking.

Ensure the offshore and onshore teams remain aligned to milestone commitments, delivery evidence requirements, and formal acceptance checkpoints defined in the SoW.

• Project Manager L1 – Band: B3/C1
• Location:
  
  Reading, United Kingdom
• Position: 1

• Lead governance cadence including status reviews, milestone checkpoints, escalation handling, and structured communication on program health, decisions, and risks.
• Coordinate stakeholder access, customer-side dependencies, approvals, and decision forums needed for discovery, design, testing, training, cutover, and BAU acceptance phases.
• Review and challenge delivery readiness across ITSM/ITOM implementation work streams, CMDB activities, documentation completeness, KT evidence, and transition plans.
• Own the elevation of issues relating to quality, acceptability, business dependency delays, or scope ambiguity, ensuring mitigation and decision clarity are timely.
• Provide leadership in customer-facing reviews where progress, solution readiness, delivery governance, and operational transition path must be clearly articulated.

• Strong program/project management experience in enterprise technology transformation, managed transition, or platform implementation programs with significant stakeholder visibility.
• Ability to manage governance, RAID, milestone assurance, reporting discipline, and escalation in structured delivery environments with formal acceptance criteria.
• Good understanding of implementation lifecycle stages such as discovery, design, build, SIT, UAT, training, cutover, and hypercare, with practical control over interdependencies.
• Experience handling senior stakeholder communication and customer-facing discussions where confidence, transparency, and issue ownership are critical.
• Commercial awareness and governance maturity to understand how delays, scope changes, and readiness risks can impact the success of a fixed-price or milestone-based program.

• Exposure to Service Now transformation programs, service management modernization, or data/service model initiatives involving CMDB and ITOM dependencies.
• Awareness of data-protection or access-readiness considerations such as VDI, environment segregation, or customer-controlled access dependencies.
• Experience managing programs with structured hypercare, customer acceptance milestones, and downstream BAU transition expectations.
• Understanding of change adoption, training readiness, and stakeholder communication requirements in service operations transformation initiatives.
• Ability to contribute to commercial clarifications, rate-card discussions, or resource profile interpretation where program leadership requires context-setting.

• Bachelor’s degree in Engineering, Business, Information Systems, Management, or another discipline relevant to enterprise program delivery.
• 13+ years of project or program management experience, with strong evidence of governance leadership in complex delivery environments.
• PMP, PRINCE2, MSP, Agile project management, or equivalent certifications are strongly desirable for this senior project leadership role.
• ITIL Foundation or service management exposure is a strong advantage because the program is highly process- and service-model-driven.
• Prior experience in multinational or onshore/offshore-led delivery models is desirable for stronger coordination across geographic delivery layers.

• Excellent executive communication skills for steering-level updates, escalations, and customer alignment conversations.
• Strong leadership presence with the ability to drive confidence, resolve ambiguity, and maintain governance discipline under pressure.
• Good commercial and decision-making judgement when balancing delivery constraints, stakeholder expectations, and quality risks.
• Ability to influence mixed audiences without micromanaging, while still maintaining accountability and timely action closure.
• High ownership of stakeholder trust, delivery credibility, and overall governance effectiveness across the lifecycle.