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IT Vendor Operations & Performance Lead
Job Description & How to Apply Below
BMI in Reading, UK, seeks an Operational IT Vendor Manager to safeguard day‑to‑day value, compliance, and performance of our third‑party IT vendors. You will be the primary liaison between internal IT teams and external partners to ensure service delivery reliability and prompt issue resolution.
Responsibilities include SLA/KPI tracking, governance, contract adherence, invoice validation, change management, and CSI initiatives.
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