Sr. Support Engineer - Identity & Access Management

Salary: £39,000 - 73,000 per year

• 3+ years of previous experience in a technical support environment
• A bachelors degree or higher in a technical field is considered a plus
• Calm and analytical with excellent troubleshooting skills
• Professional with excellent communication skills and an authoritative voice during critical situations
• Helpful, flexible, and willing to go the extra mile to ensure client satisfaction
• Advanced knowledge of NetIQ IAM products, including Identity Manager, Access Manager, Identity Governance, eDirectory, SSPR, Advanced Authentication, and Privileged Access Manager
• Familiarity with Windows and Linux administration
• Advanced networking knowledge, including TCP/IP, firewalls, and proxy servers
• Basic understanding of databases such as PostgreSQL, Oracle, and MS SQL Server
• Basic understanding of web technologies, including HTTP, SSL, and web servers
• Cloud experience, specifically AWS and Azure
• Containers experience with Docker, Kubernetes, or similar open-source alternatives
• Experience with Python, Java, and Shell scripting

• Serve as the single point of contact for NetIQ IAM technical support cases logged by assigned Premium Support clients
• Develop an in-depth understanding of clients NetIQ IAM environments and configurations to resolve support cases more efficiently
• Build strong working relationships with clients technical teams
• Provide proactive technical support advice to improve the performance and reliability of NetIQ IAM solutions and minimise operational support issues
• Coordinate with other Open Text technical experts and IAM Product Development as required to expedite timely resolution of support cases

• AI
• AWS
• Azure
• Cloud
• Docker
• HTTP
• IAM
• Support
• Java
• Kubernetes
• Linux
• Oracle
• PostgreSQL
• Python
• SQL
• TCP/IP
• Web
• Windows

Open Text is a global leader in information management, with innovation, creativity, and collaboration at the core of our culture. We are AI-first, future-driven, and human-centered, using AI to power innovation and transform work. In this Senior Premium Support Engineer role based in Reading, G , we provide the opportunity to partner with highly regarded companies, tackle complex issues, and contribute to digital transformation.

We offer a collaborative, inclusive workplace that supports personal growth and values diversity. This is an onsite position within our IT & Cloud Operations team, and we foster an environment that enriches our vibrant workplace.

last updated 36 week of 2026