IT 1st Line Support

IT 1st Line Support
Theale
£27,000 - £30,000 per annum

We're working with a leading, multi-site organisation that is looking to appoint an IT 1st Line Support to join its IT function.

This is a fantastic opportunity for an IT professional looking to develop their technical skills within a supportive and collaborative environment. You'll act as the first point of contact for IT support across the business, providing a high-quality service to users while gaining exposure to a broad range of technologies, systems and infrastructure.

The role is based in Theale
, with occasional travel to supported sites required, including monthly divisional visits.

As an IT 1st Line Support, you'll provide day-to-day technical support across hardware, software, applications, networks and user access.

Your responsibilities will include:

• Acting as the first point of contact for IT support requests via telephone, email and face-to-face.
• Logging, managing and resolving incidents and service requests through their ticketing system.
• Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals.
• Supporting the full user lifecycle, including new starters, leavers, access changes and account administration.
• Configuring and supporting laptops, mobile devices, tablets, printers and other office IT equipment.
• Providing remote desktop support, including troubleshooting, software installation and basic remediation.
• Carrying out routine system and network checks to identify potential issues.
• Diagnosing and resolving hardware, software and network faults.
• Working with third-party suppliers and internal IT teams to escape and resolve more complex issues.
• Supporting VIP users where required.
• Assisting with IT equipment, software and user moves or changes.
• Supporting colleagues with network maintenance and upgrades, including switches, routers, servers and cabling.
• Creating and maintaining knowledge base articles and standard operating procedures.
• Working to agreed service levels and recognised IT service management practices.
• Travelling periodically to other company sites to provide hands‑on IT support.

We're looking for someone with at least one year's experience in a corporate 1st Line IT Support environment who is keen to develop their technical career.

You’ll ideally have:

• Experience providing 1st Line IT support within a corporate environment.
• Strong communication, organisation and customer service skills.
• A proactive approach, with the confidence to take ownership and work independently.
• Experience installing, configuring, deploying and troubleshooting IT hardware, software and networks.
• Experience supporting Microsoft 365, Active Directory, SharePoint and Exchange
  .
• Experience supporting Android and iOS devices
  .
• Experience using a service desk/ticketing system
• A working knowledge of Active Directory, DNS, DHCP, virtualisation and business networking.
• An understanding of IT security principles, including firewalls, antivirus, web filtering and data protection.
• Knowledge of networking technologies including switches, routers, wireless access points, LAN/WAN, TCP/IP, VLANs, VPNs, SSL and IPSec.
• A full UK driving licence.

If you're an IT support professional with a strong customer focus, a proactive attitude and a genuine desire to develop your technical career, this could be an excellent next step.