Workday Integration Manager

Workday HRIS Lead Specialist - Hybrid or Remote within the UK

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Workday Integration Manager at ICON, you will oversee the strategy, implementation, and optimization of HR technology solutions to support our organizational goals and enhance the employee experience.

You will manage day-to-day human resources activities, supporting your team to deliver quality outcomes.

• Act as escalation point for complex Workday L2/L3 cases across HCM, Recruiting, Compensation, Absence and Integrations
• Manage direct escalations from Tier 1 analysts and HR/TA stakeholders on urgent or sensitive cases
• Provide decisioning and risk management for high-impact issues affecting hiring, pay or executive populations
• Oversee HRIS backlog prioritisation and recurring refinement forums
• Ensure documentation and governance controls are in place

• Provide day-to-day leadership and support to the functional HRIS team across HCM, Recruiting, Compensation and Absence
• Act as first point of contact for complex functional or technical queries where analysts require confirmation or direction
• Support the team in assessing requirements, options and impacts before configuration changes are made
• Guide next steps on configuration for Change Requests (CRs) and project work, including tenant strategy (sandbox vs preview vs production)
• Help shape and validate configuration approaches to ensure they align to global design, governance standards and downstream impacts
• Remove blockers by advising on sequencing, dependencies, testing approach and stakeholder alignment

• Coordinate SOW preparation, internal approvals and VP signature routing via Docu Sign
• Liaise with Procurement and Legal to ensure commercial and contractual compliance
• Maintain oversight of active AMS and project SOWs

• release impact assessment
• change gating/evidence
• deployment coordination
• post-release stabilization

• Responsible for BAU delivery (e.g. performance review, compensation cycles and benefit enrollment events)

• Working with cross functional teams to ensure all security related requirements are fully analysed and appropriate checks and balances applied.
• Facilitating weekly team and quarterly SLT governance forums.

You will have solid human resources experience
, with the ability to manage competing priorities and develop your team.

• Bachelor's degree in information systems
  , human resources, business administration, or a related field, or equivalent experience.
• Extensive experience in HR technology management
  , including implementation and oversight of Workday
• Strong strategic thinking skills with a proven ability to align technology with business goals.
• Excellent communication and leadership abilities, with experience managing teams and cross-functional projects.
• A commitment to continuous improvement, innovation, and delivering a high-quality employee experience through technology.
• Willingness to travel as required (approximately 5%)

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Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive…