Halo ITSM Consultant

We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits, this is a fantastic opportunity to take ownership of client projects, implementing, configuring and optimising HaloITSM solutions.

• Lead client discovery workshops to understand service management requirements and challenges
• Design and configure HaloITSM solutions including workflows, service catalogues, SLAs, automation and reporting
• Support integrations, data migration, testing and deployment
• Deliver client training, knowledge transfer and post-implementation support
• Work closely with project teams and client stakeholders to continually improve HaloITSM solutions

• Salary up to £80,000 depending on experience
• Hybrid working
• 24 days annual leave plus bank holidays
• Company pension, private healthcare and life insurance
• Education and training opportunities

• Previous experience implementing, configuring or supporting HaloITSM
• Strong understanding of IT Service Management processes and ITIL principles
• Experience gathering requirements and translating these into technical and process solutions
• Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations and data migration
• Strong communication, consultancy and stakeholder management skills
• HaloITSM and ITIL certifications would be advantageous, although relevant professional experience will also be considered.