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Job Description & How to Apply Below
Every day, our teams push the boundaries of what is technologically possible – from next‑generation HPC architectures to exascale supercomputers – supported by world‑class R&D, more than 1,600 patents, and unique end‑to‑end capabilities spanning hardware design, software engineering, data science and quantum research.
We are a people‑centric, innovation‑driven company, where collaboration spans Europe, the Americas and India. We share a common vision of a responsible and sustainable innovation that delivers concrete impact for our customers.
Location Primarily on-site at a customer facility near Reading, Berkshire, with occasional support for additional HPC installations across Europe.
Requirement:
Must be eligible for UK DV Security Clearance.
About the Role Bull’s High-Performance Computing (HPC), Artificial Intelligence & Quantum Business Unit is seeking a Hybrid Hardware & Software Support Engineer to join our HPC Services team. This is a highly visible, customer-facing operational role supporting advanced HPC infrastructures in the UK.You will work across computing, storage, and networking layers, ensuring the deployment, stability, and performance of large-scale Linux-based systems.
While prior HPC experience is an advantage, it is not mandatory - strong Linux and infrastructure engineers eager to grow into HPC & AI are encouraged to apply.
Key Responsibilities:
Deployment & System Bring‑UpInstall, configure, and integrate HPC cluster components (compute, storage, networking).Perform system installation, initial configuration, and operational readiness checks.
Apply patches, updates, and conduct routine maintenance activities.
Hybrid Hardware & Software Support Provide Level 1 and Level 2 operational support for HPC environments.
Diagnose and resolve issues involving:
Linux operating systems
Enterprise server hardware
High-speed interconnects
Storage subsystems
Conduct root cause analysis and implement corrective actions.
Escalate appropriately within the global support organisation when needed.
Operations & Incident Handling Monitor system health and respond to incidents proactively.
Perform troubleshooting in secure, mission-critical environments.
Maintain detailed and accurate documentation of incidents and resolutions.
Customer Interface Act as the primary technical contact on-site.
Communicate effectively regarding incidents, planned maintenance, and system status.
Build trusted relationships with customer technical stakeholders.
Represent Bull professionally in sensitive and high-profile environments.
Core Technical Skills What you must know to perform the role successfully:
Strong Linux expertise (Red Hat and/or Debian-based environments)
Solid understanding of enterprise server hardware (CPU, memory, storage, diagnostics)
Scripting skills in Bash and/or Python Strong networking fundamentals (TCP/IP, routing, switching, security basics)
Hands-on experience with infrastructure deployment, configuration, and maintenance
Excellent troubleshooting and analytical abilities
Proactive mindset and ability to work independently
Desirable Skills & Experience Valuable, but not mandatory:
Experience with HPC clusters
High-speed networking (40/100
GbE, Infini Band)
Virtualisation technologies (KVM, Open Stack)
Storage systems (Ceph, SAN/NAS)
Parallel file systems (Lustre, GPFS, BeeGFS)
Containers (Docker, Podman,…
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