Senior Application Support Engineer

Job Description:

Location:

Hybrid — Reading area (3-4 days on site per week)
Type:
Full-time, Permanent Clearance:
High Level Clearance require

About DXC TechnologyDXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.

Working Pattern Hybrid — up to 3-4 days on site per week Rotating shifts: 7am–3pm / 9:30am–5:30pmPotential for out-of-hours on-call support

The Senior Application Support Engineer Role We are looking for a motivated Senior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC.This role will require a strong understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and  role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff.

Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management.

Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of packaged and/or custom applications in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO.Engage in and provide support for transition/transformation efforts.

Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).Responsibilities Performing early morning checks to ensure applications are healthy before the users log in.

Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.

Own, troubleshoot, and resolve complex 2nd and 3rd line technical issues within agreed SLAs.Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments.

Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability.

Provide guidance, training, and technical coaching to junior analysts.

Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.

Create and update  how to guides  and knowledge base articles for common fixes and internal processes.

Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.

Work together with the applications team to identify and implement continual service improvement activities.

Key Skills5 or more years of experience in application support, systems administration, or IT service desk environment.

Advanced analytical problem-solving and root-cause analysis.

Capability to thrive in high-pressure, live production environments.

Excellent communication skills and the ability to work in a team-oriented environment.

Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.

The following technical skills would be beneficial:

Understanding of Service Now or related ITSM tool Windows-based Applications experience

Advanced SQL skills in SQL Server and knowledge of SSRSActive Directory Understanding of operating systems, cloud platforms and basic programming integrations

Experience of Dynatrace or other monitoring tools

St…