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Job Description & How to Apply Below
Job Type: full time
Location:
Reading, England, United Kingdom Salary: GBP 70000.00 per year
Date Posted:
Expires:
HaloITSM Consultant | Config | Implementation | ITIL Principles | MSP | Reading, Hybrid | 70,000
Are you an experienced HaloITSM specialist looking to work on high-profile service management transformation projects for a market-leading consultancy?
We're partnering with a globally recognised IT Service Management consultancy that helps organisations improve service delivery through best-practice ITSM processes, consultancy, training, support services and technology solutions.
Due to continued growth and increasing demand for HaloITSM expertise, they're looking to add an experienced HaloITSM Consultant to their expanding professional services team.
The Opportunity This is a client-facing consultancy role where you'll take ownership of the full project lifecycle, from discovery and solution design through to configuration, testing, deployment and continual improvement.
Working closely with customers, project teams and internal specialists, you'll design and deliver scalable HaloITSM solutions that improve operational efficiency, reporting and user experience.
You'll be joining an established team of Halo specialists and will play a key role in delivering successful HaloITSM implementation and optimisation projects across a diverse client base.
Key Responsibilities Consultancy & Solution Design Lead client discovery workshops to understand service management processes, challenges and objectives
Gather and document business and technical requirements
Translate requirements into effective HaloITSM solution designs
Advise customers on ITSM best practices, process improvement and automation opportunities
Produce solution documentation, process maps, configuration specifications and project delivery plans
Configuration & Implementation Configure HaloITSM workflows, forms, fields, roles, permissions and service catalogues
Design and implement SLAs, notifications, automation and reporting functionality
Support integrations, data migrations and third-party system connectivity
Plan and execute testing, including defect resolution and user acceptance testing
Support deployment activities and transition into service
Deliver administrator and end-user training programmes
Provide knowledge transfer and post-go-live support
Stakeholder & Project Management Manage project activities, risks, actions and deliverables
Provide regular progress updates to customers and stakeholders
Work collaboratively with project managers, developers and support teams
Identify opportunities for continual improvement and increased HaloITSM adoption
Essential Experience Proven experience implementing, configuring or supporting HaloITSM within client or enterprise environments
Strong HaloITSM configuration and implementation expertise
Experience gathering requirements and translating them into effective technical solutions
Strong understanding of IT Service Management processes and ITIL principles
Experience with workflows, service catalogues, SLAs, automation and reporting
Knowledge of integrations and data migration activities
Excellent communication, facilitation and stakeholder management skills
Strong analytical and problem-solving abilities
What's on Offer?
Competitive salary based on experience - up to 70,000
Permanent opportunity with a growing and highly respected consultancy
Exposure to a wide range of HaloITSM transformation projects
Strong learning and development opportunities
Collaborative and supportive team environment
Opportunity to work with leading ITSM professionals and enterprise customers
Unfortunately we cannot offer sponsorship at this time.
Please contact me at to discuss further!
HaloITSM Consultant | Config | Implementation | ITIL Principles | MSP | Reading, Hybrid | 70,000
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