IT Catalogue Manager

Base

Location:

You'll be expected to spend 50% of your working week in one of the following locations :
Reading, Havant or Glasgow Salary: 51,600 - 77,400  + performance-related bonus and a range of benefits to support your finances, wellbeing and family.

Working Pattern:
Permanent | Full Time | Flexible First options available

The role

We’re looking for an experienced IT Catalogue Manager to lead the governance, assurance and continual improvement of our Service Catalogue Management Practice. Ensuring a clear, consistent view of IT services and how they are requested, consumed, supported and managed.

Operating within the retained ITSM team in a hybrid SIAM model, you’ll ensure the service catalogue is clearly defined, consistently governed, aligned to CSDM and easy for colleagues to consume. You’ll work across the service ecosystem to improve service transparency, standardise the catalogue practice and support the delivery of measurable service outcomes.

You Will Develop and improve the Service Catalogue practice, covering policy, standards, controls, CSDM alignment, data quality expectations and governance measures ensuring alignment to Platform guardrails and guidelines.

Working with the CSDM Product Owner, drive CSDM alignment, ensuring catalogue structures, service offerings, ownership, relationships and lifecycle information are accurate.

Provide governance and assurance over catalogue quality, request management, data standards and supporting ITSM tooling.

Identify opportunities for simplification, standardisation, automation and continual improvement.

Work collaboratively with the SIAM team, service management, service providers and suppliers to drive catalogue compliance, service transparency, cost to serve and standardisation across the end-to-end service lifecycle.

You Have Proven experience governing and improving the Service Catalogue Management Practice within a retained SIAM, multi-supplier or outsourced service environment.

Strong knowledge of ITIL practices, including Service Catalogue Management, Request Management, Service Portfolio Management, Service Design, Service Introduction, Configuration Management and Continual Improvement.

Working knowledge of CSDM and its application to service structures, service offerings, ownership, relationships, lifecycle status and data quality.

Strong stakeholder management, governance and influencing skills, with the ability to work across Service Owners, architects, platform teams, service providers and senior leaders.

Experience using demand, fulfilment, service consumption, user experience and cost-to-serve information to drive service standardisation, optimisation and value for money

About SSESSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing 33bn in critical electricity infrastructure across the five years to 2030.Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world.

They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.

Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity…