Quality Assurance Manager

The Quality Assurance Manager sits in the Digital Data & Technology team at Royal Berkshire NHS Foundation Trust, leading Trust-wide testing of new and updated digital services. The role manages the QA and testing team and oversees testing of clinical and corporate applications, including integrations, against agreed standards before go-live. It also develops and implements the Trust's data quality and assurance strategy, alongside the Oracle Health EPR testing strategy.

Fit depends on proven experience leading QA teams on large healthcare or transformation programmes, and ITIL Foundation.

• Lead and manage the QA and testing team, including resource allocation, capacity planning and performance management
• Lead and coordinate testing of clinical and corporate applications and integrations
• Define testing methodologies and tools, including automated, manual, regression, performance and security testing
• Ensure new or updated systems are tested to agreed standards and accepted before going live
• Produce and monitor QA key performance indicators and reporting to improve system quality
• Develop risk mitigation strategies and coordinate with senior leaders on potential impacts
• Develop and implement the Trust's Data Quality and Assurance Strategy and Data Assurance Programme
• Develop, agree and monitor data quality indicators and data quality issues
• Assess, prioritise and formulate solutions to data quality issues, and negotiate their implementation
• Act as the Trust's data quality expert, applying knowledge of internal and external data requirements, flows and impact
• Establish and ensure the effective functioning of data quality groups and committees, engaging Executive Directors and senior staff
• Advocate QA best practice and lead initiatives such as automation

• ITIL v3 Service Management Foundation qualification

• Proven experience leading QA and testing teams on large-scale digital programmes, with accountability for governance, performance and risk
• Coordinating test planning, environments, data and execution across multiple work streams, including defect management and reporting
• Delivering testing within healthcare infrastructure, managed services or transformation environments
• Managing and executing non-functional tests such as load testing

• Specialist knowledge of software testing systems, processes and defect and testing tools
• Test automation scripting skills
• Strong knowledge of EPR testing methods, including UAT, integrations, data migration, security and go-live readiness
• Deep understanding of critical healthcare data flows and business processes
• Demonstrable influence over senior clinical, operational and digital stakeholders, including resolving competing priorities

• Commitment to ongoing training and development

• Experience leading continuous improvement of QA processes, tools and team capability
• Experience developing and monitoring data quality indicators and resolving data quality issues
• NHS-relevant leadership or management qualification
• Experience delivering testing for Oracle Health EPR and clinical and corporate application implementations
• Advanced Test Manager certification or extensive test automation experience
• ITIL Intermediate, PRINCE2 or PMI certification

• Flexible working considered on an individual basis
• Guaranteed interview for disabled applicants who meet the minimum criteria