Job Description & How to Apply Below
AI-First. Future-Driven. Human-Centered.
At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your impact
As a Cloud Service Manager, you will serve as the trusted advisor and primary relationship owner for assigned Open Text Cloud Managed Services clients. You will play a pivotal role in driving operational excellence, strengthening strategic partnerships, and ensuring clients realize maximum value from their Open Text investments. By collaborating across Sales, Support, Developing, Product Management, Professional Services, and Cloud Operations teams, you will champion client success, manage critical service engagements, and drive continuous improvement initiatives that enhance both the client experience and business outcomes.
What the role offers
Ownership of strategic client relationships within Open Text Cloud Managed Services Opportunity to act as a trusted advisor to business, technical, and executive stakeholders
Exposure to cloud technologies, service management, and enterprise-level client engagements
Collaboration with cross-functional teams across Sales, Support, Developing, Product Management, and Professional Services The ability to influence service improvements, renewal opportunities, account growth, and client success initiativesA dynamic, international environment where no two days are the same and continuous improvement is encouraged
What you need to succeed
Experience managing enterprise client relationships, service delivery programs, or managed services engagements
Strong communication, stakeholder management, and relationship-building skills with the ability to operate at a senior management level
Working knowledge of cloud technologies, data center environments, and ITIL service management practices; ITIL certification is advantageous
Experience with incident, problem, and change management, as well as formal project management methodologies
Language requirements:
Spanish or Arabic Proven ability to drive client satisfaction initiatives, manage escalations, and coordinate cross-functional teams to successful outcomes
Bachelor's degree in a technical or business discipline, or equivalent experience, combined with a proactive mindset, strong work ethic, and willingness to learn
One last thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.#LI-GM1
Open Text's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching Open Text's vibrant workplace.
Job Summary Job number: 53752
Date posted :
Profession:
Client Success & Support
Employment type:
Regular
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