Major Incident and Change Lead

Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.

The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence - all powered by advanced technology, data, AI and digital innovation.

Clients value Baringa's collaborative approach and the way its teams integrate seamlessly - all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.

Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms.

Our Technology and Cyber team are looking for an experienced Major Incident and Change Lead to join the team.

We are looking for an experienced IT Operations Lead to strengthen service stability and operational governance across Baringa. This is a hands‑on leadership role combining Major Incident Management, Problem Management, and IT Change Management.

You will lead the response to high‑impact incidents, turn operational learning into permanent improvement, and ensure technology changes are assessed, approved and delivered with appropriate control. You will work across technical teams, service owners, suppliers and business stakeholders, bringing calm leadership, clear communication, and a strong focus on outcomes.

Lead and coordinate the response to major incidents, establishing clear command, technical work streams, and stakeholder communication through service restoration.

Act as the central point of coordination during critical outages, facilitating incident bridges, decision‑making, and provide concise executive updates.

Ensure incidents are logged, prioritised, escalated, and managed in line with agreed processes and service priorities.

Own and continually improve the Major Incident Management process, ensuring roles, escalation routes, communications and evidence are clear and consistently applied.

Produce post‑incident reports and facilitate reviews that identify lessons, corrective actions, and opportunities to strengthen resilience.

Own the Problem Management process and ensure problems are identified, recorded, prioritised, investigated and resolved effectively.

Lead structured root cause analysis, documenting root causes, contributing factors, corrective actions, and preventative measures.

Work with technical teams and suppliers to identify trends, systemic risks, and recurring service issues using incident and operational data.

Maintain the Known Error Database and ensure workarounds; known errors and supporting knowledge remain accurate and usable.

Monitor problem resolution, remove obstacles, challenge overdue actions and report performance, risk and benefits to stakeholders.

Use operational learning to drive permanent improvement and reduce…