Senior Account Handler

If you are a genuinely capable Commercial Account Handler who keeps clients because of how you handle them, not because of price, this will be worth your attention. This is not a volume processing role. It is not a call centre in disguise. And it is not a "growth at all costs" brokerage where service comes second to new business targets.

This is a well run, independent commercial brokerage in West Sussex with a stable book, long standing clients and leadership who understand that good people stay when they are trusted and properly supported. You would inherit a quality portfolio of SME and mid market commercial clients across a mix of sectors. Premiums are varied and interesting. Clients expect advice, not just paperwork.

You will be given autonomy. No micromanagement. No unnecessary noise. Just the space to do the job properly. What you will be doing Managing a portfolio of commercial clients from renewal through to mid term adjustments and claims liaison Building proper relationships with business owners and decision makers Negotiating with insurers across the open market Identifying gaps in cover and advising clients accordingly Supporting Account Executives where required on larger or more complex cases Ensuring documentation, compliance and FCA requirements are handled correctly This is a client facing, relationship led role.

You will be trusted to think, advise and act commercially. What they are looking for Solid experience as a Commercial Account Handler within a UK brokerage Strong knowledge of commercial combined, property, liability and fleet Confidence dealing directly with clients Good insurer relationships and negotiation skills Calm, organised approach with attention to detail Cert CII would be welcome but not essential Most importantly, they want someone who takes pride in their work.

Someone who understands that long term client retention comes from consistency, accuracy and credibility. What you will get Salary up to £50,000 depending on experience Supportive leadership team who have been in the market for years A stable book with established clients Hybrid working flexibility Professional development support including CII A grown up environment with low staff turnover If you have built your career steadily and take your reputation seriously, this is the type of move that strengthens it further.

If you would like a confidential conversation before deciding whether to explore it properly, get in touch.