Motor Claims Handler - FNOL

Already handling claims and want Monday to Friday, 9 to 5? This Motor Claims Handler job sits on the FNOL team of an established, FCA-regulated general insurance business on the edge of Egerton, Bolton. It's a short drive from Bolton, Bury, Horwich, Westhoughton, Chorley, Darwen and Blackburn.

As a Motor Claims Handler on FNOL, you'll be the first person a policyholder or broker speaks to after an accident. You take the details, set the claim up properly and tell the customer straight what happens next.

• Taking first notification of loss (FNOL) motor claims by phone and in writing
• Checking the policy and confirming cover
• Arranging repairs, engineers, recovery and courtesy cars
• Gathering the information needed for the liability decision
• Notifying third parties, and referring anything that looks like fraud
• Keeping clear notes and a tidy diary across a steady flow of new claims

• Claims handling experience where you've dealt with claims yourself: FNOL, motor claims, accidental damage, credit hire, household or another claims team. Motor or FNOL is ideal.
• Calm and clear on the phone with people who are having a bad day
• Accuracy, organisation and confidence on claims systems
• GCSE English and Maths at grade C/4 or above (or equivalent)
• A full driving licence and your own car. Public transport won't reliably get you to the site for 9am.

This role needs claims experience, so it isn't suitable for trainees.

• £26,500 to £30,000 depending on your claims experience
• 35 hours, Monday to Friday, 9am to 5pm, with no evening or weekend work
• On site to start, then hybrid working once you pass probation
• CII qualifications paid for by the business
• Holiday that grows with service, your birthday off and a half-day for seasonal shopping
• Holiday sell scheme, contributory pension and a cash bonus for going above and beyond
• Free on-site parking, casual dress and a cycle to work scheme