Business Management Consultant

Overview and Summary

This position is responsible for the delivery of client services on an account team. The Consultant is focused on both technical & client handling skills to execute high quality projects and assignments with a high degree of accuracy in a timely manner.

• Plans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.
• Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.
• Serves as a contact and develops relationships with the client to help respond to client requests and inquiries.
• Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
• Assumes responsibility for accurate and high-quality data being utilized on assigned projects.
• Accurately performs application coding and testing functions associated with the development of custom client software.
• Tracks, processes, analyzes and verifies data to improve accuracy and quality.
• Use technical skills to accurately monitor, update and maintain Urban Science internal software systems.
• Attends project meetings to document meeting notes and stay up to date on project deliverables.
• Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
• Adheres to quality control standards for Urban Science and client organizations.
• Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
• Proactively communicates with management to provide updates and report issues in a timely manner.
• Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
• Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
• Works with manager in completing annual goal setting and performance review promptly.
• Provides training and coaching to Analysts as directed and assumes responsibility for reviewing the accuracy and quality of their work.
• Works with manager to prioritize other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non‑verbal cues, while also listening to and correctly deciphering verbal communication delivered by others.
• Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure.
• Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step‑by‑step causal way.
• Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards.
• Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner.
• Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team.
• Self‑Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors.
• Information Seeking: Requires the drive to gain a deeper understanding of work‑related issues or events by making a concerted effort to gather information and seek out development opportunities.
• Initiative: Requires the drive to go above and beyond to improve or enhance job results.
• Quality Control: Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy.
• Customer Service: Requires the ability to…