Pack Operator

Pick and Packaging Operator - office based in Harlow, Essex, UK.

At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.

As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.

As a Pick and Packaging Operator at ICON, is responsible for the execution of accurate picking, packaging, and preparation of materials and products for shipment.

The Pick and Pack operator plays a key role in ensuring customer requirements are met and products are dispatched on time and in accordance with company procedures.

This role will be an office based role in Harlow, Essex, UK.

Key responsibilities include:

• Pick materials and products accurately against orders, pick lists, or system-generated instructions

• Inspect products and packaging for damage or discrepancies and report issues promptly

• Carry out inventory transactions and stock movements using warehouse systems

• Pack products to the required standards, ensuring appropriate packaging materials are used

• Load, unload, and manage conditioned gel packs and temperature-control components within designated cold rooms, refrigerators, and freezers to support the preparation of temperature-controlled shipments

• Prepare shipments for dispatch, including labelling and documentation where required

• Ensure all activities are completed in compliance with company SOPs, quality requirements, and safety procedures

• Maintain a clean, organized, and safe working environment Operate warehouse equipment and material handling equipment where trained and authorized

You will bring relevant supply chain and procurement experience, along with the following qualifications and skills.

Required qualifications and experience:

• Bachelor's degree in supply chain management, logistics, business administration, or a related field.

• 1-2 years of experience in logistics, supply chain management, or a related area, preferably in a global or multi-site environment.

• Proficient in Microsoft Office applications, including Outlook, Excel, Word and Teams.

• Solid knowledge and experience of relevant warehouse, logistics, and inventory management systems (e.g. PMD, COMET, Modula, RAMOS, SAP, or equivalent systems)

• Demonstrated ability to follow SOP’s and understand and action when issues should be escalated.

• Transportation and Packaging knowledge and understanding

• Effective Communicator, written and verbal

• Customer and people focused with strong analytical skills and attention to detail.

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Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

• A range of health insurance offerings to suit you and your family's needs.

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

• Global Employee Assistance Programme, Life Works, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.

• Life assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

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