CPC Peak Support Manager

Angard Staffing is the dedicated provider of temporary staffing solutions to Royal Mail Group. Due to increased operational demand, we are recruiting for a CPC Peak Support Manager to join the Central Postal Control (CPC) team based in London. The role The CPC team provides a leadership response to actual or potential threats to Royal Mail Group operations on a 24/7/365 basis, prioritising the safety and security of people and ensuring the continued movement of mail across the network.

As a CPC Peak Support Manager, you will focus on operational incidents, vehicle breakdowns, network disruptions and capacity management, ensuring operational continuity through effective decision making, communication and stakeholder engagement. This role requires the ability to work under pressure, respond to issues in real time and coordinate solutions across multiple operational teams. Role: CPC Peak Support Manager

Location:

CPC, Mount Pleasant Mail Centre, Farringdon Road, London, EC1A 1BB

Start Date:

02/11/2026 Pay Rate:
Day

Shift: £19.62ph / Night

Shift: £24.70ph

Contract:

Temporary Peak Assignment

Hours:

18:00 - 06:00, Monday to Sunday, working a rotating shift pattern of 4 days on / 3 days off, followed by 3 days on / 4 days off. Key accountabilities Manage vehicle breakdown incidents, including mail recovery and communication with affected parties. Develop operational solutions to manage fluctuations in mail volumes and protect service performance. Coordinate ad hoc vehicle requests whilst maximising network capacity and utilisation.

Lead responses to operational network issues involving transport providers, contractors and support functions. Provide first-touch responses to operational incidents including security, safety and business continuity events. Ensure all incidents are accurately recorded within CPC systems and appropriate actions are taken. Liaise with internal stakeholders and specialist teams to implement effective operational solutions. Produce reports and provide operational updates as required.

Contribute to continuous improvement activities within the CPC team. Promote collaborative working across CPC and wider Royal Mail operational teams.

Skills & experience Ability to remain calm and provide a controlled response during high-pressure situations. Strong analytical and decision-making skills, with the ability to make commercial decisions in real time Excellent communication and stakeholder management skills. High level of influencing and collaboration capability. Ability to identify when to take action independently and when to escalate issues appropriately. Strong IT skills, including Microsoft Excel and the ability to learn specialist operational systems.

Experience communicating effectively through telephone, Microsoft Teams and email. Understanding of Royal Mail road operations, transport networks or logistics operations is desirable. Experience working successfully within a team environment. Knowledge of CPC processes and systems is advantageous, although full training will be provided. Shift Working CPC operates 24 hours a day, 7 days a week. Whilst this assignment is expected to follow the advertised night shift pattern, flexibility may be required to support operational requirements.

This may include occasional changes to shift patterns, weekend working and amended working arrangements where operational circumstances require. Work Environment Fast-paced operational control environment. Collaborative and supportive team culture. Opportunity to contribute directly to the successful operation of Royal Mail's national network. Full training and development support provided. If you thrive in a fast-paced operational environment, enjoy problem solving and have the ability to make decisions under pressure, this could be an excellent opportunity to join the CPC team during our peak period.