Product Support Engineer

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services. Whether it’s freight rail, transit, mining, industrial, or marine, our expertise, technologies, and people are accelerating the future of transportation.

Location: Reading/South England

Contract Type: Permanent, Full-Time

The key aim of the role is to conduct the required support for our customers and products at both Wabtec UK sites & customer locations. The Field Service Engineer is a key role to ensure that Wabtec UK products and services are meeting our customers’ expectations throughout their life cycle and our services are delivered in a safe, efficient, and consistent manner.

• Respond to call‑out requests and liaise directly with customers to access trains.
• Diagnose faults using structured work instructions.
• Determine the most effective solution to return trains to service.
• Replace faulty parts on‑site or escalate if replacement isn’t possible.
• Conduct thorough testing before handing the train back to the customer.
• Maintain a strong customer‑centric approach in all interactions.

• ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
• Strong technical aptitude with proven fault‑finding abilities.
• Significant hands‑on experience in relevant technical areas (e.g., engines, diagnostics).
• Competent IT skills, particularly with MS Excel and laptop/tablet devices.
• Capable of compiling clear and accurate technical reports.
• Strong organisational skills with the ability to manage workload independently.
• Excellent interpersonal skills.

If you don’t have all the above criteria, don’t worry, we would still like to hear from you as we live our values and always put people first and strive to expand what is possible.

Legal authorisation to work in the United Kingdom is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.