Administration Manager

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Location: Reading

Grade: Senior Consultant

Employment Type: Permanent, Full Time

Hybrid

REQ
003240

XPS Pensions Group is no ordinary company. We've earned numerous awards and accolades, making us an industry leader in Pensions Consultancy. As the largest pure pensions consultancy in the UK, we are a team of approximately 2000 employees spread across 15 locations nationwide. Listed on the London Stock Exchange Main Market, we pride ourselves on our ability to think and act differently, offering expert advice to over 1600 pension schemes and administering pensions for over 1,000,000 members.

Our teams of pension administrators provide services to a wide range of trust-based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. Our range of pensions administration services include: scheme administration, communication, scam identification, payroll services, pension scheme accounting, de‑risking projects, technical consultancy.

Our administrative approach is scheme-based; one team is responsible for every aspect of each client's service, enabling us to build the best possible relationships and provide the clarity of focus each scheme deserves.

Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customer service as we do on technical proficiency and quality control.

Working closely with the Deputy Managers as prime day‑to‑day contact for a given portfolio of XPS Administration clients to ensure provision of high‑quality pension administration and consultancy services. In addition, you will be expected to participate in strategic business changes i.e. critical success factors, implement decisions made by the Board and Senior Management and understand the issues that affect the performance of the Company.

You will be involved in a wide range of pensions administration, management and consultancy tasks. As administration manager you will have prime accountability for the service delivery in terms of quality, profit and sustainability for an assigned XPS Administration client portfolio as well as the day‑to‑day line management of the designated team. Key responsibilities may include:

• Assisting or where appropriate leading the provision of pensions administration services for the assigned XPS Administration client portfolio.
• Overseeing day‑to‑day management of client relationships with trustees and corporate clients, and participation in trustee and client meetings where applicable. Taking a proactive stance to gain an extensive knowledge of assigned client portfolio to ensure client confidence, credibility and trust. Reacting to clients' needs in a positive manner but maintaining the commercial interests of the business.
• Active participation in XPS Administration's marketing initiatives, new business activities, attending new business pitches and company events. Seeking opportunities to generate additional income from existing client portfolio.
• Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry.
• Overseeing the project management of annual and ad‑hoc projects such as renewals, benefit statements, pension increases, scheme returns, and trustees' reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
• Involvement in the scrutinising of client work of other less experienced pensions administration team members. Signing out of ad‑hoc and standard letters in response to customer queries.
• Taking responsibility for all aspects of admin billing, in conjunction with Operations Manager and/or Client Manager. Ensuring all recorded admin time is billed or accrued by the monthly deadline, all chargeable work is correctly recorded on the time recording system and billed as soon as possible, and all bills are issued and payment received on…