Operations Manager

Operations Manager

Join to apply for the Operations Manager role at XPS Group.

1 day ago Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

Location: Reading
Employment Type: Permanent, Full Time
Grade: Senior Consultant
Hybrid

REQ
003276

Our teams of pension administrators provide services to a wide range of trust-based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. The Operations Manager will manage DC Projects, Scheme tasks and investments for Master Trust administration.

• Reporting to a Regional Operations Manager and being a key member of their management team, you will be actively involved in managing and delivering our pension administration services across the Reading office, with opportunities to support projects impacting the wider Pension Administration business.
• Maintain and enhance high-quality standards and long-term sustainability of services provided to clients across the business.
• Manage and develop the pensions administration capability by demonstrating positive leadership and mentoring Administration Managers and their Deputies when required.
• Contribute to attracting, training, and retaining employees by recruiting appropriately and motivating, rewarding, and developing existing team members; manage HR issues and coordinate administration resources.
• Develop the commercial aspects of the function, involving Administration Managers in tendering and client-facing work, billing effectively for value added to clients, and ensuring profitability; participate in ongoing analysis of the efficiency of systems and processes.
• Assist with tendering processes, creating responses, and leading the administration aspects of full-service tenders.
• Conduct client assignments such as trustee secretarial appointments, project work, and client relationship management.
• Build strong and productive relationships with senior actuaries across the business and other offices.
• Support strategic business change and manage the implementation of new practices and processes.
• Contribute to business-wide process and systems change; occasionally undertake other activities of a similar nature within your capabilities.

• Experienced pension professional with a strong track record in managing, developing, and delivering pensions administration services.
• Thorough knowledge of technical pension administration activities and ability to apply this knowledge to any scheme.
• Previous experience with Defined Benefits (DB) and Defined Contributions (DC) schemes.
• Proven experience across the new business lifecycle, including proposals, client pitches, and negotiations.
• Experience operating within a compliant framework and strong understanding of quality standards.
• Previous line management experience, including appraisals, HR issue management, performance management, and recruitment.
• IT proficiency, particularly Microsoft Word, Excel, Outlook, and PowerPoint.
• Demonstrated leadership skills in mentoring and motivating teams.
• Strong interpersonal and communication skills to inspire, lead, and manage a diverse team.
• Resilience and ability to work under pressure.
• Strong numerical, analytical, and problem‑solving capabilities.
• Collaborative team player with enthusiasm.
• Highly organized with ability to plan and prioritize workloads.
• Commercial and professional focus with a results‑oriented mindset.
• Confidence in engaging at senior levels and a creative, forward‑thinking approach.
• Commitment to a customer‑focused approach, ensuring quality and exceeding expectations.

• Educated to A Level, Degree, or equivalent experience.
• Ideally, a minimum of three C grades or above at A Level or equivalent qualification.
• Strong Maths and…