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Change Management

Senior Delivery Manager - Complaints Transformation

Job in Reading, Berkshire, RG1, England, UK
Listing for: Thames Water Utilities Limited
Full Time position
Listed on 2026-01-16
Job specializations:
  • Management
    Change Management
Salary/Wage Range or Industry Benchmark: 65000 - 75000 GBP Yearly GBP 65000.00 75000.00 YEAR
Job Description & How to Apply Below
A leading water utility provider is seeking a Senior Service Delivery Manager to join its Complaints Transformation team. This role will involve identifying and implementing improvements across people, processes, and technology. Key responsibilities include managing delivery initiatives, stakeholder alignment, and ensuring that solutions meet business needs through effective collaboration. The position offers a competitive salary between £65,000 and £75,000, flexible hybrid working, and a range of employee benefits.
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Position Requirements
10+ Years work experience
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