Technical Services Manager

This role is responsible for leading and directing all technical and engineering operations across a large, multi-occupied commercial estate. The Technical Services Manager ensures that facilities and property management services are delivered to an exceptional standard, creating a safe, efficient, and high-performing environment for both occupiers and clients.

The position combines strong technical leadership with a highly visible, stakeholder-facing presence. Working closely with on-site teams and central facilities support, the role ensures operational excellence, commercial discipline, and continuous improvement across all hard services and technical contracts.

A significant focus of the role is driving sustainability performance, supporting the estate’s ESG strategy and Net Zero objectives through proactive asset management, project input, and efficiency-led initiatives.

Key Responsibilities:

Technical & Operational Leadership:

• Provide leadership and direction for all technical and engineering service teams across the estate.
• Ensure all building systems and assets are maintained in line with statutory, contractual, and best practice requirements.
• Review operational performance to drive continuous improvement and value for money.

Stakeholder & Client Engagement:

• Act as the senior technical point of contact for clients, occupiers, and internal stakeholders.
• Maintain clear, effective communication with facilities teams and the wider operational network.
• Build productive relationships with external bodies, including local authorities, regulators, and the local business community.
• Manage and oversee technical service contracts in collaboration with central FM support teams.
• Monitor and control technical budgets alongside the Park Manager, ensuring commercial accountability and transparency.
• Support procurement, performance reviews, and service partner governance.
• Ensure full compliance with health & safety legislation, policies, and procedures.
• Lead the implementation of site-wide standards, audits, and assurance processes.
• Contribute to the annual operational strategy and long-term asset planning.

Sustainability & ESG:

• Play a key role in delivering the estate’s ESG roadmap and Net Zero ambitions.
• Identify and support projects, lifecycle works, and reactive improvements that reduce carbon impact and operating costs.
• Work closely with technical FM and sustainability specialists to embed best practice and innovation.

Technical & Professional Skills:

• Strong technical facilities management expertise within a complex commercial environment.
• Proven ability to enhance service delivery through innovation and continuous improvement.
• High-level financial awareness, including budget oversight and cost control.
• Excellent communication skills, with confidence engaging at all levels.

Leadership & Behaviour

• Proactive self-starter with strong organisational and prioritisation skills.
• Adaptable and open to change, including the adoption of new technologies and ways of working.
• Strategic mindset with the ability to connect operational detail to wider objectives.
• Collaborative approach, delivering results through partnership with internal and external teams.
• Committed to professional development, both personally and within the wider team.

Qualifications & Experience:

• Proven experience in a senior technical or operational facilities management role.
• Experience managing multi-contractor environments and complex building systems.

This role is suited to an experienced technical professional seeking a senior, visible position with strategic influence across a large commercial estate.