Client Services Director

Location:

Reading | Crawley | Nottingham

Are you passionate about driving business growth, a strategic leader who thrives on shaping long‑term vision and operational excellence, and excited to empower your team to be the best they can be within a dynamic, multicultural environment?

• Passionate about driving business growth?
• A strategic leader who thrives on shaping long‑term vision and operational excellence?
• Excited to empower your team to be the best they can be within a dynamic, multicultural environment?

If so, we have exactly the right opportunity for you!

We are the leading international sensory and consumer research company specializing in food, beverages, cosmetics, personal care, and other consumer products.

We have 19 proprietary state‑of‑the‑art facilities across France, Germany, Italy, Switzerland, Spain, United Kingdom, Morocco, China and the USA, and cover more than 65 countries through our network of approved partners.

SAM provides tailor‑made solutions, delivering actionable guidelines to make our clients’ brands and products memorable.

Join SAM to work with the most competent, creative, and fun team in the industry and let your work, opinions and ideas contribute to the future of sensory and consumer research.

Become your most extraordinary self with support and development throughout your career.

Join our very diverse team of sensory scientists, food technologists, statisticians, psychologists, sociologists, strategic thinkers, marketeers, field managers, technicians and other sensory and research experienced colleagues.

World‑leader in Testing for Life. With about 61 000 employees, Eurofins is a global leader in testing services and over the last 20 years has been one of the fastest growing companies in the world, thanks to its innovation in technology and service.

Reporting to the Managing Director, the Client Services Director is responsible and accountable for all the accounts in the cluster, as well as responsible for the strategic and financial planning for the business.

• Serve as the primary contact for all accounts within the cluster
• Lead client relationships and ensure consistent communication across project life cycles
• Drive business development and identify growth opportunities
• Develop and implement long‑term strategic plans aligned with company objectives
• Collaborate across departments and clusters to enhance internal synergy and client value
• Ensure accounts meet revenue targets and maintain profitability
• Support pricing strategies and contract negotiations
• Supervise research teams to ensure timely, high‑quality project delivery
• Provide guidance on complex proposals, tenders, and client presentations
• Ensure alignment of project execution with strategic goals
• Manage team resources and budgets effectively

• Minimum 5 years of higher education with knowledge in market research and/or sensory research
• Knowledge of food and/or cosmetic products, quantitative consumer research methodologies, sensory methodologies and statistics.
• Significant experience in a Research manager role at SAM or in other companies
• Experience in leading and mentoring research teams
• Skills in managing budgets
• Excellent written and oral communication skills
• Proficiency in MS Office:
  Word, Excel, PowerPoint, etc
• Strong leadership abilities to manage teams and oversee large‑scale research initiatives
• Excellent organisational and problem‑solving skills
• Rigorous, responsive and proactive

Interested to learn more or apply?