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Customer Service Team Leader: Inspire & Culture
Job Description & How to Apply Below
A leading recruitment firm in Reading is seeking a Customer Service Team Leader to inspire and develop Contact Centre Advisors. The ideal candidate will have proven experience in team leadership and strong coaching skills to ensure the delivery of exceptional customer experiences. You'll monitor performance metrics, handle escalated inquiries, and implement operational oversight for optimal service levels.
This role offers a competitive salary with growth opportunities in a supportive team environment.
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