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** Primary country and city:
** United Kingdom (GB) || Reading
** Job details:
** Customer Operations Manager
** Job Stage:
** Job Stage 8
** Primary Recruiter:
** Sarah Naylor-Scott
** Hiring Manager:
** Simon Nowacki The Market Area Europe Middle East and Africa (EMEA) represents a world of opportunities for us rich diversity of cultures and our strong commitment to diversity and inclusion are just a couple of our unique strengths. MA EMEA is at the forefront of 5G technology and is a trailblazer in innovation, with our Networks organization playing a crucial role in thought leadership and value argumentation in this dynamic market area, where the pace of change is rapid and business realities vary across the more than 100 countries where we operate.
The Customer Operations Manager (COM) is responsible for the end to end commercial and operational contractual deliveries are fulfilled towards one customer account. The role is responsible for ensuring operational performance towards the account according to agreed targets. This position is an end to end role responsible for a contract for a primary UK CSP account. The role shall ensure that the portfolio is managed and that projects within that portfolio are progressing according to schedule
We are looking for a Customer Operations Manager (COM) for UK and Ireland for a primary UK CSP and who will report to the Head of Networks UK and I.This role is data and value driven to:
* Ensuring that all contractual and operational deliveries are fulfilled towards the customer throughout the full life cycle of the commercial engagement to agreed performance levels.
* Perform the Contract Fulfillment Responsible (CFR) role as part of the Core 3 engagement.
* Deliver to, or exceed, the financial business case for the contract
* Participate in project steering groups relevant to their commercial engagements.is responsible for compliance to:
* Group directives.
* Legal & financial directives
* Global and local environmental and occupational health & safety
* Data security & privacy
* Relevant approved processes & tools.##
Key responsibilities:
* Act as a key coordination point between customer stakeholders, partner engagements and internal teams (commercial, operational, financial)
* Enable effective collaboration by providing clarity and structure among multiple stakeholders for all activities related to their customer in the commercial and operational environment, support senior leaders by ensuring the right level of risk management and focus on contractual deliveries to that customer.
* Own and maintain financial forecasts, operational delivery and margin oversight as a steering group member to secure financial performance to contracts with a focus on cash flow and margin
* Chair and anchor governance and review forums, setting structure, agenda, and follow‑through - convert discussions into clear action plans and owners.
* Actively contributes to commercial strategy execution, and improvement of processes, methods, and tools by creating and driving new requirements through the product life cycle management process.
* Manage and mentor large project teams and the associated risk and performance against requirements in a complex environment.
* Lead fulfillment excellence, secure firm execution against financial and operational targets.
* Align Ericsson’s offering with MA EMEA’s and customer’s technology and business requirements to…
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