ERP Change Lead - SuccessFactors - FTC

Job title ERP Change Lead – Success Factors – 19-24 month FTC  Division Retail Location Hybrid - Clearwater Court - RG1 8DB
Contract type Fixed term/Secondment Full/Part-time Full-time Salary £61,010 - £75,000 dependent on experience Job grade C Closing date 27/02/2026

Are you ready to lead one of Thames Water’s most significant people-focused transformation programmes?

We’re implementing new cloud-based HR and Expenses systems (Success Factors and Concur) as part of our wider SAP ERP Cloud Apps Programme, and we’re looking for an inspiring ERP Change Lead – Success Factors
, to shape how this change lands across our business.

You’ll help thousands of colleagues prepare for new systems, new processes, and new ways of working — making sure everyone feels informed, supported, and confident through the transition. If you’re driven by purpose, collaboration, and meaningful organisational change, this is a brilliant opportunity to make a real impact.

As the ERP Change Lead – Success Factors, you’ll be responsible for driving the change strategy and ensuring the successful adoption of Success Factors and Concur across Thames Water. You will:

• Lead the change management approach and delivery for Success Factors and Concur, shaping how the transformation lands across People/HR and all Directorates.
• Contribute to programme governance, aligning change activity with programme milestones and SAP Activate methodology.
• Build strong relationships across Directorates and with our Systems Integrator, designing and delivering engagement plans that influence and support change adoption.
• Assess and document change impacts across processes, systems, roles, and behaviours, ensuring stakeholders understand what’s changing and why.
• Create and maintain enterprise‑wide change heat maps to help balance change activity and identify areas at risk of saturation.
• Develop and oversee the Training Strategy, including training needs analysis and monitoring effectiveness.
• Work closely with the Communications Lead to shape clear, consistent, and engaging communication across all channels.
• Lead a network of Change Leads and Champions, empowering them to support change within their areas and share insights from the frontline.
• Track readiness and adoption metrics, escalating risks and supporting resolution where required.
• Support business units through go‑live and stabilisation, ensuring colleagues feel confident and equipped during the transition.

Working pattern or hours:
Full-time - 19–24-month FTC

• Demonstrable experience leading change for large-scale programmes, involving SAP Success Factors and Concur.
• Strong stakeholder engagement and communication skills, with the ability to influence at all levels.
• Knowledge of SAP Activate or similar implementation methodologies.
• Experience delivering change impact analysis, training, and communication activities.
• Familiarity with organisational change models such as ADKAR.
• Experience working with cross-functional teams and managing third-party delivery partners.
• An understanding of ERP systems and how they impact people and processes.

• A project management qualification such as PRINCE2 or PMP.
• Experience in benefits tracking, executive reporting, or programme governance frameworks.
• Prior experience working within regulated or complex organisations.

Please attach a covering letter with your CV, outlining how your skills and experience meet the key requirements of this role.

• Competitive salary £61,010 - £75,000 per annum, dependent on experience
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Private Medical Health Care
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work…