Senior Data Operations Manager

Job Overview

Independently manage end-to-end delivery of data management services for single/multi-service projects, ensuring quality deliverables on time and within budget, to customer satisfaction. Provide comprehensive data management expertise to Clinical Data Management (CDM) team to deliver high quality data management products that meet customer needs. Provide leadership and vision to the team in the areas of project planning, execution, and close-out; financial management;

communications; and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead, Customer Site Manager, and/or a leadership role in a specific CDM task (e.g. Subject Matter Expert (SME). Comply with Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents.

• Client Management:
  Serve as primary point of contact for customer on data management deliverables
• Manage multiple large studies or program of studies (possibly global) Provide leadership and senior support to DTLs on multiple large global studies/programme of global studies
• Provide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertise
• Lead direct negotiations with customer, e.g., timelines, financial, process, resources
• Maintain strong customer relationships
• Ensure open communications with customer and IQVIA management to independently manage and meet contractual obligations
• Service Management:
  • Meet with Data Operations Coordinator (DOC) and/or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverables
  • Provide training and development on data management expertise to junior team members
  • Establish strong communications with Data Operations team, functional leads, project managers and all other stakeholders
  • Independently manage DM service delivery with comprehensive DM process and technical expertise in executing projects
  • Serve as the escalation point for unresolved data issues
  • Independently work with client data managers, vendors, internal team members for resolution
  • Ensure appropriate resources are assigned to meet project deliverables
  • Create and/or review and sign-off on all data management plan (DMP) documents
  • Ensure service and quality meet agreed upon specifications per the DMP and contract/SOW
  • Implement proactive quality management plans across multiple projects/programmes/customer account. Manage service performance and provide leadership to identify root causes of issues and implement remedial actions
  • Continuously look for opportunities to improve service
  • Develop and work with team to implement plan to re-organise and drive change (possibly across a customer account)
  • Ensure timely follow-up and resolution of compliance issues
  • Serve as Subject Matter Expert (SME)
  • Provide leadership and expertise in a specific CDM task or technology
  • Serve as customer site lead for one or more customers
  • Train and mentor junior DTL staff in DM expertise
  • Coordinate the work of more junior DTL staff
  • Independently maintain internal tracking databases and systems
• Financial Management/Business Development Support:
  • Independently manage SOW/budget
  • Review financial reports on a monthly basis and participate in project reviews as requested
  • Identify out of scope tasks and track change orders to completion
  • Participate in pricing discussions across customer account
  • Serve as Project Manager for single service DM projects, including financial tracking, revenue recognition, and invoicing
  • Independently support RFP process (review RFP documents, pricing, attend bid defense)

• Independently bring process improvements and solutions to the CDM team/CDM department
• Lead a focus team or global or local best practice team
• Communicate lessons learned and/or present in CDM workshop(s)
• Manage the development and implementation of new technology or tool
• Present at professional conferences and/or publish articles in professional journals
• Provide review and expert opinion in developing, revising, and maintaining core operating procedures and work instructions
• Perform other duties as directed by the functional manager

• Lead, establish, execute and maintain a data strategy and reporting oversight plan for the design, collection, processing, transformation, reporting and submission of clinical data across assigned portfolio/studies includes Interventional and Non-Interventional studies
• Robust oversight of assigned portfolio , represent in CTT or equivalent structure to remain accountable for data driven activities (e.g protocol review, Database development, GxP relevant document development, SAP and TFL review as needed )
• Provide oversight from collection to publication or equivalent activities for assigned portfolio. Put Data quality plan in place and ensure end to end data quality through data reviews and…