Creative Operations & Print Senior Manager

Creative Operations & Print Senior Manager

• Full-time

Because we strive to put people first. Culture, our way.

Marketing & Brand at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

The creative operations & print senior manager is responsible for the leading end to end artwork production and print operations to support Primark's global retail network of stores. This role oversees the planning, creation, approval and delivery of all printed artwork and materials, ensuring accuracy, brand consistency and timely distribution to our print partners and in turn into stores.

We want you to feel challenged and inspired. Here, you’ll develop your skills across a range of responsibilities:

• Own end‑to‑end artwork lifecycle: briefing, versioning, proofing, approvals, asset archiving, and ensuring copy accuracy, barcodes, dyelines, and colour checks.
• Oversee adaptation of master creatives across formats, languages, and regions; maintain templates, guidelines, and workflow tools to drive efficiency and automation.
• Produce campaign visual documents for stakeholder review (Marketing Planning & Product Business Partners).
• Build and manage a print production platform; oversee global supplier relationships, scheduling, capacity planning, and campaign/BAU timelines.
• Ensure adherence to print quality, colour consistency, and material specifications; drive innovation and maintain preferred material standards with partners.
• Manage logistics and distribution to hubs and stores; act as central point for store print requirements, supporting rollouts, seasonal campaigns, and in-store compliance.
• Own budget tracking, cost optimisation, vendor negotiations, and reporting; ensure alignment with annual financial plans.
• Lead governance and continuous improvement: implement feedback loops, SLAs, sustainability initiatives, and waste reduction across print operations.

We want every person in our organisation to feel like they’re making a key contribution. Here are some of the experiences and skills you’ll need for the role:

• 7+ years’ experience in print production, artwork management, or creative operations, ideally within retail or multi-site environments.
• Proven track record managing external print vendors across multiple regions and coordinating large-scale, multi-country campaign rollouts.
• Strong expertise in artwork creation processes, including adaptation, proofing, and production readiness.
• Demonstrated leadership experience managing multi-disciplinary teams in fast-paced environments.
• Proficient in workflow and project management tools (e.g., Story Teq) to drive efficiency and delivery.
• Solid understanding of print production methods (digital, large format, POS/POP), materials, finishing, and colour management.
• Exceptional project management, organizational, and stakeholder/vendor negotiation skills.
• Detail‑oriented with a pragmatic, problem‑solving mindset; able to balance speed, accuracy, cost efficiency and communicate effectively across creative, commercial, and operational teams.

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.

• Health and wellness benefits including healthcare, pension and potential bonus.
• 27 days of annual leave, bank holidays and the option to buy 5 additional days.
• Tax saver ticket, fitness centre access and a subsidised cafeteria.