Depot Operations Manager. LilyLifestyle

Depot Manager

Full Time Permanent, £60,000 - £65,000 DOE + Bonus & Benefits,

Location:

Reading, Hours 42.5 - 6am - 10pm, Monday to Friday with call out Techs.

An excellent opportunity has arisen for an experienced Depot Manager to lead a busy commercial vehicle aftersales operation. This role is ideal for a strong leader with main dealer workshop experience who can drive performance, develop teams, and deliver exceptional customer service within a fast‑paced environment. You will take full responsibility for the day‑to‑day running of the depot, overseeing both the service and parts departments while ensuring operational efficiency, compliance, and profitability across the business.

• Manage and develop the overall aftersales operation
• Drive profitability across service and parts departments
• Improve workshop efficiency, productivity, and staff utilisation
• Assist with budgeting and financial performance alongside senior management
• Ensure full Health & Safety compliance across the depot
• Lead recruitment, development, and performance management of staff
• Maintain high customer service standards and exceed client expectations
• Implement training and development plans for all depot employees
• Ensure the premises are maintained to a high operational standard
• Monitor warranty and contract processes effectively
• Resolve invoice‑related queries in a timely and professional manner
• Support business development activities and identify growth opportunities
• Participate in operational improvement initiatives and performance campaigns

• Previous experience within a Main Dealer commercial vehicle environment
• Strong leadership and people management skills
• Excellent organisational and communication abilities
• Ability to work under pressure and meet strict deadlines
• Customer‑focused approach with strong problem‑solving skills
• Good understanding of Health & Safety procedures
• IT literate with experience using workshop/dealer systems
• Full UK driving licence required

• HGV licence
• Experience working with commercial vehicle brands
• Knowledge of dealer management systems

• 24 days holiday plus bank holidays
• Option to carry over up to 5 days annual leave
• Company pension contribution up to 5%
• Private medical insurance
• Life assurance
• Bonus and incentive schemes
• Additional wellbeing days
• Ongoing training and career development opportunities

This is a fantastic opportunity for an ambitious Depot Manager looking to join a forward‑thinking business that values leadership, teamwork, and continuous improvement.