Sales Office Manager

Overview

This is a key leadership role within one of our packaging distribution operations. As Sales Office Manager, you will lead, develop and motivate a team of internal sales professionals, ensuring exceptional customer service, strong commercial performance and effective day‑to‑day sales office management. You will be responsible for driving sales growth across existing accounts, maximising quotation conversion, identifying new opportunities and ensuring the team consistently delivers against agreed targets.

Working closely with external sales executives, operations and logistics colleagues, you will help create a high‑performance culture focused on customer satisfaction, profitability and continuous improvement. This role offers an excellent opportunity for an experienced internal sales leader who enjoys coaching people, improving performance and contributing directly to business success.

• Lead, develop and motivate a team of internal sales professionals, ensuring exceptional customer service, strong commercial performance and effective day‑to‑day sales office management.
• Drive sales growth across existing accounts, maximising quotation conversion, identifying new opportunities and ensuring the team consistently delivers against agreed targets.
• Work closely with external sales executives, operations and logistics colleagues, helping create a high‑performance culture focused on customer satisfaction, profitability and continuous improvement.

• Previous experience leading, coaching and developing an internal sales or customer service team.
• Strong understanding of sales office operations, customer account management and commercial decision‑making.
• Experience setting objectives, monitoring performance and driving continuous improvement.
• Ability to motivate teams to achieve sales, margin and service targets.
• Track record of building strong customer relationships and identifying opportunities to grow account spend.
• Confidence handling customer escalations and resolving issues professionally.
• Experience supporting and working alongside field‑based sales colleagues.
• Strong commercial awareness and ability to balance customer satisfaction with profitability.
• Excellent communication, organisation and people management skills.
• Strong IT capability, including CRM systems and Microsoft Office applications.

• Knowledge of packaging products or experience within the packaging sector would be advantageous but is not essential.

Basic salary up to £40,000 (dependent on experience) plus bonus/OTE and flexible benefits package including up to 27 days holiday (plus additional annual leave purchasing scheme).

Full time (37.5 hours) Monday to Friday.

Packaging Distribution.

• 25 days annual leave (rising to 27 days with service) plus all public/bank holidays.
• Additional Holiday Purchasing Scheme (run annually).
• Contributory pension scheme.
• Free parking at the majority of our site locations.
• Annual paid volunteering day.
• Company car or cash allowance for qualifying roles.
• Employee Assistance Programme.
• Extensive training, development and progression opportunities.
• Employee discount scheme.
• Simply Health/Dental Cover option or BUPA cover for qualifying roles.
• Enhanced HR policies relating to employee rights and entitlements.
• Long service awards.
• Charitable giving options.
• Financial support with eye tests and prescription glasses for DSE users.
• EE Mobile discount scheme.
• Candidate referral scheme.

Macfarlane Packaging, part of the Macfarlane Group, offers stability and career growth within a collaborative and supportive workplace. With a history of over 75 years, the company supports development, progression and achievement through inclusive pathways, leadership programmes and recognised external training.