Director - Project Management - Global VAT Compliance & Reporting; GVCR

Are you ready to lead and shape the future of global VAT compliance and reporting? Join RSM UK as a Director within our Global VAT Compliance & Reporting (GVCR) team and take ownership of a strategically important function delivering complex VAT compliance, e‑invoicing and reporting solutions across the UK, EU and global markets.

• Lead the project management function as a director, responsible for a team of dedicated project managers and setting strategic direction, operating model and delivery standards for global compliance engagements.
• Own the successful delivery of complex, multi‑jurisdictional VAT compliance and e‑invoicing projects across a diverse international client portfolio.
• Track and report client deadlines ensuring on‑time delivery and premium service.
• Drive operational excellence by identifying opportunities to improve processes, scalability, automation, governance and client experience.
• Serve as primary point of contact for new client engagements and escalation point for any team issues.
• Oversee onboarding and implementation of new clients, ensuring effective mobilisation, risk management, resource planning and stakeholder alignment.
• Coordinate internal teams to ensure all aspects of new client engagements are handled efficiently and effectively.
• Act as senior escalation point for delivery, operational and client‑related matters, proactively managing risk and resolving issues to maintain service excellence.
• Oversee financial management of the department: cost management, billing procedures, monthly reporting, budgeting, profitability, utilisation, forecasting and recovery management.
• Act as conduit between our department and other business units within RSM, enhancing collaboration and joint opportunities.
• Build and maintain strong senior client relationships, acting as trusted advisor and ensuring consistently high levels of client satisfaction and retention.
• Develop the team skillset, lead, mentor and develop high‑performing project management teams, fostering a culture of accountability, collaboration, continuous improvement and career development.
• Support business growth initiatives by contributing to proposals, client pitches, service development and strategic transformation projects.
• Drive consistency and governance across project delivery methodologies, reporting frameworks, KPIs and service quality standards.
• Champion innovation and continuous improvement, including adoption of technology‑enabled solutions, automation and evolving e‑invoicing and digital reporting requirements.

• Significant Project Management experience (10+ years).
• Experience working within the professional services sector.
• Line management experience.
• Business agility related certifications are preferred but not essential.
• Exposure to accounting principles and/or VAT compliance and systems is not essential but useful.

• People first:
  Excels at working in a collaborative team, focusing on premium service delivery.
• Continuous improvement mindset: consistently seeking better outcomes for the team and driven to develop personally.
• Significant experience leading complex project or programme management functions within tax compliance, professional services, financial services or a related international environment.
• Commercial acumen: strong commercial acumen with experience managing financial performance, operational metrics and client profitability.
• Proven ability to manage large‑scale, cross‑border client engagements with multiple stakeholders and competing priorities.
• Organised: effective time management and prioritisation, deadline driven.
• Proactive: uses own initiative to identify work and potential issues, self‑motivated to resolve and suggest improvements.
• Excellent communication skills, written and verbal, liaison with clients and colleagues at all levels, ability to tailor approach depending on individual and context.
• Working knowledge of Excel is essential.
• Team focus: ability to work closely and collaborate with peers to achieve common goals.
• Flexibility and adaptability to deliver upon changing priorities and requirements.

• Hybrid and flexible working.
• 28 days holiday (with option of purchasing additional days).
• Lifestyle, health and wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP.
• Access to a suite of 300+ courses on demand developed by our in‑house Talent Development team.