Pensions Administration Manager

Pensions Administration Manager (Insurance)

Location: Reading

Employment Type: Permanent, Full Time

Grade: Senior Consultant

Hybrid

REQ
003627

We are seeking an Administration Manager to join our team, to provide an effective and efficient pensions administration service to XPS Administration clients, whilst participating in achieving team objectives. This is a hybrid role with an office presence expected twice per week but will require more office time during the initial ‘settling in’ period.

• Working closely with the Deputy Managers as prime day to day contact for a given Insurer client to ensure provision of high-quality insured pension administration and consultancy services.
• Participating in strategic business changes i.e. critical success factors, implement decisions made by the Board and Senior Management and understand the issues that affect the performance of the Company.
• You will be involved in a wide range of pensions administration, management and consultancy tasks.
• You will have prime accountability for the service delivery in terms of quality, profit and sustainability for an assigned Insurer portfolio as well as the day to day line management of the designated team. Key responsibilities may include:
• Leading the provision of pensions administration services for the assigned Insurance portfolio.
• Overseeing day to day management of client relationships with insurer, and participation in client meetings where applicable. Taking a proactive stance to gain an extensive knowledge of assigned portfolio to ensure client confidence, credibility and trust. Reacting to clients’ needs in a positive manner but maintaining the commercial interests of the business.
• Active participation in XPS Administration’s marketing initiatives, new business activities, attending new business pitches and company events. Seeking opportunities to generate additional income from existing client portfolio.
• Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the insured pensions industry.
• Overseeing the project management of annual and ad‑hoc projects such as Policy Document production, i pension increases and governance reports and any other information required. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
• Involvement in the scrutinising of client work of other less experienced pensions administration team members. Signing out of ad‑hoc and standard letters in response to customer queries.
• Taking responsibility for all aspects of admin billing, in conjunction with Operations Manager and/or Client Manager. Ensuring all recorded admin time is billed or accrued by the monthly deadline, all chargeable work is correctly recorded on the time recording system and billed as soon as possible, and all bills are issued and payment received on time.
• Disseminating information to team members on service delivery objectives and targets for assigned client portfolio. Presenting of technical matters at team meetings.
• Leading non‑client activities, conducting internal audits and quality assurance reviews, being alert to potential improvements in pensions administration processes, quality improvement and implementing changes. Ensuring Governance tracking measures (for example central spreadsheets, error logs etc) are updated promptly.
• Assuming responsibility for total workflow management for the designated team, including workload allocation, prioritisation and ensuring delivery in line with client expectations, legal timescales and service level agreements (SLAs). Holding regular workflow meetings with senior team members to manage progress and resolve any issues.
• Identifying team objectives or other necessary changes in line with business needs, and actively implementing appropriate course of action.
• Positively contributing to regular management meetings, implementing any recommendations or decisions made in terms of working practices, resourcing, efficiencies and dissemination of communications to more junior staff.
• Formal staff management…