Neighbourhood Manager

Neighbourhood Manager

Location:

Reading Office

Are you a people person who loves getting things done and making a difference in your community? Do you believe in doing the right thing, keeping promises, and celebrating diversity? If so, we’d love to hear from you.

We’re looking for a Neighbourhood Manager to be the face of our organisation in your area, working in your designated neighbourhood and from our Reading office. You’ll support residents with everything from tenancy management to wellbeing and community safety. No two days are the same, so you’ll need to be comfortable having your photo displayed locally so residents know exactly who to go to for support.

You will be required to visit our Oxford office at least once every other month and attend team meetings at our Dunstable office every fortnight.

• Welcoming new tenants and helping them settle in.
• Attending a Residents’ Association meeting to listen and respond to local concerns.
• Inspecting estates with colleagues from Repairs or Estates Services.
• Supporting a vulnerable resident who needs your help.

• Be the single point of contact for customers in your area, managing everything from complaints to lettings and community safety.
• Create and deliver costed Neighbourhood Plans that improve satisfaction and performance.
• Carry out estate, scheme and property inspections, identifying issues and capturing feedback to continuously improve services.
• Champion customer engagement and ensure our services are accessible, high quality and value for money.
• Collaborate with internal teams and external partners to build safe, inclusive and vibrant neighbourhoods.

• Someone who embodies our values:
  Be kind. Do the right thing. Love new ideas. Celebrate diversity. Keep our promises. Pull together.
• Experienced in a customer-facing role, ideally in housing management and preferably within the social housing sector.
• Knowledgeable in tenancy and leasehold management and enforcement, with experience of safeguarding.
• Resilient, compassionate and flexible with a positive, can‑do approach.
• Organised and able to self‑manage a varied caseload, prioritising effectively.
• Prepared to undertake a Level 3 qualification in Housing Management if not already held.

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

We’re committed to a fair, inclusive, and transparent recruitment process. Shortlisted candidates will be invited to an in‑person interview on 30 June at our Dunstable office.

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• This role will require a Basic DBS check.
• A full UK driving licence and access to a vehicle is required.

Note:

The salary is due to be uplifted on 1 July 2026 following the pay award.