Sales Office Manager

Sales Office Manager

Location:

Tilehurst, Reading Package:
Basic salary up to £40,000 (dependent on experience) plus bonus/OTE and flexible benefits package including up to 27 days holiday (plus additional annual leave purchasing scheme)

Hours:

Full time (37.5 hours) Monday to Friday Sector:
Packaging Distribution  Protecting what matters, together We're dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.
With history stretching back over 75 years, we offer stability whilst continuing to evolve and grow. Our fast-paced, results-driven approach provides genuine opportunities for development, progression and achievement. Every colleague has the opportunity to influence our success, helping us deliver outstanding service and innovative packaging solutions to customers across the UK.  The Sales Office Manager Role This is a key leadership role within one of our packaging distribution operations.

As Sales Office Manager, you will lead, develop and motivate a team of internal sales professionals, ensuring exceptional customer service, strong commercial performance and effective day-to-day sales office management.
You will be responsible for driving sales growth across existing accounts, maximising quotation conversion, identifying new opportunities and ensuring the team consistently delivers against agreed targets. Working closely with external sales executives, operations and logistics colleagues, you will help create a high-performance culture focused on customer satisfaction, profitability and continuous improvement.

This role offers an excellent opportunity for an experienced internal sales leader who enjoys coaching people, improving performance and contributing directly to business success.  What you will bring We welcome applications from commercially minded sales leaders who can demonstrate success within a fast-paced sales, distribution, merchanting or wholesale environment.
You will ideally offer:  
Previous experience leading, coaching and developing an internal sales or customer service team (you may currently be a ‘team leader/supervisor’ looking for that next step up)
A strong understanding of sales office operations, customer account management and commercial decision-making
Experience setting objectives, monitoring performance and driving continuous improvement
The ability to motivate teams to achieve sales, margin and service targets
A track record of building strong customer relationships and identifying opportunities to grow account spend
Confidence handling customer escalations and resolving issues professionally
Experience supporting and working alongside field-based sales colleagues
Strong commercial awareness and the ability to balance customer satisfaction with profitability
Excellent communication, organisation and people management skills
Strong IT capability, including CRM systems and Microsoft Office applications

* Knowledge of packaging products or experience within the packaging sector would be advantageous but is not essential.  What you will get We provide a competitive basic starting salary and operate a range of rewarding bonus and incentive schemes. Our flexible employee benefits package can include:  
25 days annual leave (rising to 27 days with service) plus all public/bank holidays
Additional Holiday Purchasing Scheme (run annually)
Contributory pension scheme
Free parking at the majority of our site locations
Annual paid volunteering day
Company car or cash allowance for qualifying roles
Employee Assistance Programme
Extensive training, development and progression opportunities
Employee discount scheme
Simply Health/Dental Cover option or BUPA cover for qualifying roles
Enhanced HR policies relating to employee rights and entitlements
Long service awards
Charitable giving options
Financial support with eye tests and prescription glasses for DSE users
EE Mobile discount scheme
Candidate referral scheme

Your future with us…