Head​/Director TAM Transformation & Services, Airports

Overview

WELCOME TO SITA. At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork.

We don't just move the world forward—'we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA.

Lead the definition, build‑out and growth of SITA’s Total Airport Management (TAM) Transformation & Services business in Airport BU, establishing a new team in a key strategic growth area and owning the end‑to‑end service model across TAM adoption, operating model transformation and data services to enable airports to realise measurable value from TAM, as one side of the overall TAM proposition of which TAM Product & Innovation is the other.

Operate at the airport operational and CxO level to accelerate adoption and customer value realisation of AI‑enabled TAM use cases through process and/or operating model transformation, stakeholder alignment, change management and governance. Working closely with TAM Product & Innovation, scale a globally integrated, commercially viable services model spanning transformation and managed data services, while building and leading a centrally managed, globally distributed TAM services team to drive TAM services revenues and profitability.

• Define the TAM services strategy, operating model and performance framework with TAM Product & Innovation to deliver the overall TAM strategy.
• Own TAM services business performance, including revenue, profitability, pipeline and customer value realisation.
• Build and lead a centrally managed, globally distributed TAM services team.

• Lead go‑to‑market, pipeline development and contracted services growth for TAM transformation and managed data services.
• Shape customer opportunities, business cases and commercial models that accelerate TAM adoption and services growth.
• Work with GEOs and Airport BU teams to convert strategic opportunities into contracted services.

• Lead delivery of TAM transformation, AI‑enabled use cases and managed data services to agreed quality, performance and commercial commitments.
• Drive customer adoption, value realisation and continuous improvement across delivered services, measured through adoption maturity, KPI improvement and ROI realisation.
• Manage service partners and delivery capacity to support contracted services at scale, including managed data services with clear governance, quality and compliance.

• Lead TAM‑enabled transformation and adoption services with airport executives and senior stakeholders.
• Work with TAM Product & Innovation team to translate TAM capabilities into customer roadmaps, business cases and transformation plans.
• Strengthen SITA’s market position through successful transformation, customer adoption and value realisation for TAM solutions and services.

• Work in lockstep with TAM Product & Innovation team to deliver the overall TAM strategy across product, transformation, adoption and data services.
• Leverage Airport Business Consulting methods, templates, tools and know‑how to strengthen TAM transformation and services delivery.
• Work with central, regional and Airport BU partner teams to deliver TAM services consistently at global scale.

• ~10 years’ experience in airport operations, transformation, business, technology or related leadership roles, with a track record in entrepreneurial leadership and in building and scaling services businesses.
• Deep…